Training Facilitator

2 weeks ago


Durban, South Africa Hr Legend Full time

**Training Facilitator / Coordinator**

Market related salary plus company car, laptop and cell phone

We are currently recruiting a Training Coordinator / Facilitator for a large retailer - based in Durban North, KZN. This role will support the Logistics (Distribution) of the company. It is a blended learning role and will require traveling to various sites in KZN Region. This is an Employment Equity appointment.

**Duties and Responsibilities**:

- Assisting in the setting up and maintenance of Standard Operating Procedures (SOPs).
- Involvement in content writing in both SOP and training material.
- Willing and able to travel for hands-on, face-to-face training.
- Franchise adherence to SOP compliance.
- Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.
- New management and driver training assistance.
- Gain contextual understanding of the operational levers involved in driving improved execution performance.
- Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
- Provide input into high level project requirements for continuous training process development and improvement.
- Involvement in training solution implementation requirements.
- Work closely with and support the operations team(s) working towards continued execution improvement.
- Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
- Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
- Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
- Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

**Qualifying criteira / requirments**:

- Minimum requirement is a Diploma in Human Resources or Training Management.
- Minimum 3 years experience as a Training Coordinator/Supervisor.
- Hands-on field and operational training experience. (Facilitating)
- Certification in Train-the-Trainer and Assessors will be advantageous.
- Valid SA Drivers license
- Proficient in Microsoft Office (Word, Excel & PowerPoint).
- Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
- Previous hospitality/retail franchise working experience.
- Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
- IT or tech savvy will be advantageous.
- Certification in Train-the-Trainer and Assessors will be advantageous.



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