People Services Officer

**Company Description**
As the **People Services Officer** based at **Zibulo **you will be expected to coordinate the delivery of all people and payroll data services in an effective and efficient manner whilst supporting the timeous identification and resolution of people queries.

**You’ll look after our most important resource. Our people.**

Thungela Resources [Thungela means “to ignite” in isiZulu] is a leading South African thermal coal business, focused exclusively on thermal coal production. It is one of the largest pure-play producers and exporters of thermal coal in South Africa based on aggregate coal reserves and marketable coal production. Thungela focuses on exporting its thermal coal portfolio mainly to the Indian, Asian, Southeast Asian, Middle East and North African markets.

As the **People Services Officer** you will coordinate and execute the maintenance of people (employees and contractors) and organisational data on our people systems i.e., SAP, SF. You will also need to coordinate and execute transactional activity at the operation as per calendars and standards i.e., payroll data, benefit administration.

**More of your responsibilities will include**:

- Delivering correct payroll calculations including allowances, production bonuses, overtime, awards etc
- Coordinating the consistent, error free payroll runs and payment of employees and authorising the process for all payroll inputs and manage any issues that have been escalated
- Coordinating the payroll checking process in line with the payroll calendar and the required standards
- Ensuring that all employee data is securely stored in the correct format and in the right place
- Coordinating the end-to-end service delivery process, ensuring timely and accurate resolution of employee queries, requests, and concerns
- Coordinating the resolution of all employee queries and monitor compliance of query resolution to the required standard
- Supporting process and data governance, change management, root cause analysis and process improvement opportunities
- Identifying and escalating any data governance gaps i.e., data privacy, data quality issues, process deviations and opportunities for process improvements
- Supporting the implementation and embedment of new processes, policies, and procedures
- Delivering effective and timeous operational management reporting making use of standardized reporting frameworks
- Delivering the required statistical and governance reporting aligned to the reporting calendar
- Supporting the analysis and interpretation of people data to assist in the identification of issues, trends, and emerging risks
- Assisting with the communication of all people services activities and changes to all on-mine stakeholders
- Contributing to process, system, and data design reviews, share operational practices and learnings
- Collaboratively work with the People Systems Support team to manage new operational systems demands, in progress projects, and engagements for BAU support functionality
- Supporting the proactive identification of potential / emerging risks related to the delivery of operational people services

**Qualifications**
- Higher Certificate / National Diploma in Human Resources, Administration, or related discipline (NQF Level 5/6)

**Experience**
- Minimum of 3 years’ experience in human resources, specifically in a people services environment i.e. employee and payroll data

**Additional Information** Emerging knowledge of mining and other relevant legislation applicable to Thungela incl.**:

- Mineral and Petroleum Resources Development Act, No 28 of 2002
- Mine Health and Safety Act, No 29 of 1996 and Regulations
- Basic Conditions of Employment Act, No 75 of 1997 and codes
- Labour Relations Act, No 66 of 1995
- Employment Equity Act, No 55 of 1998
- Protection of Personal Information Act, No 4 of 2013
- Emerging knowledge of applicable information technology, i.e. SAP, SuccessFactors
- Basic knowledge of data privacy principles and practices
- Emerging knowledge of stakeholder management

**What we offer**

When you join Thungela, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are?**

Thungela is a pure play coal mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

**Inclusion and Diversity**

Thungela is an equal opportunities employer. We are committed to