Product Support Specialist Excavators

3 days ago

Boksburg, South Africa ALOS Innovative Workforce Solution Full time

VACANCY: Product Support Specialist Excavators - Construction Machines

AREA: Boksburg

Overview:
To ensure specialist support for Construction machinery to clients and to upskill all delegates through effective training.

**Requirements**:

- Qualified Mechanic / Hydraulic / Electrical
- Engineering qualification will be beneficial
- Facilitator certificate will be beneficial
- Fit for travel (Yellow Fewer)
- Fit for duty
- Valid passport
- No criminal record
- MS Office Suite
- Presentation skills

**Experience**:

- Earth moving with electrical and hydraulic
- Troubleshooting and Fault Finding
- People Management/Supervision
- Parts and Product knowledge

Duties and responsibilities:

- Assist dealer network with technical enquiries and technical problems with machines to resolve product issues.
- Investigate into field information reports to identify notifications of serious problems.
- Determine the cause of problems and submit Field Information Reports to factory to assist customer and provide accurate feedback
- Receive and inforce service bulletin instructions to ensure compliance.
- Provide technical support to customers (verbal and physical) to ensure products operate continuously.
- Provide technical support to all external customers and conduct continuous monitoring of service and product quality
- Perform any ad-hoc projects on request
- Perform regular site visits to advise customer and dealer of possible problems, and increase parts sales
- Perform training to delegates on specialized field on predetermined dates
- Assess staff on practical training to upskill the workforce and build internal confidence
- Provide feedback to training supervisor regarding the progress of mechanics in practical training
- Perform health and safety training to ensure a healthy and safe work environment
- Conduct training to mechanics on technical report writing to ensure efficient reporting to customers
- Assist Warranty Coordinator with technical queries to judge warranty claims
- Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
- Ensure the Kenkijin philosophy, values, principles and behaviors are promoted and established through the business unit
- Perform any reasonable request as requested by any person within the company within a reasonable time

IF YOU HAVE NOT HEARD FROM US WITHIN 2 WEEKS PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL

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