Complaints Resolution Administrator

Pronel PersonnelDurban, South Africa Mid 3 to 4 years Market Related Full Time **Skills**: - ClaimsAdministrationAdministrative**Industries**: - Insurance**Description**: Company based in Umhlanga is seeking a Complaints Resolution Administrator to join their dynamic team. Education / Experience: - Matric - FAIS accreditation would be an...

A leading customer solutions firm in Durban is seeking a Complaints Specialist to resolve customer complaints efficiently and empathetically. Key responsibilities include managing complaints within set SLAs, ensuring customer satisfaction, and achieving targets. The ideal candidate will have at least 6 months of complaints handling experience, strong...

**Description** Domestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group’s Strategy outlined in an ambitious five-year plan. We are on the lookout for skilled complaints professionals to join our...

**MAIN PURPOSE OF THE ROLE** Support the Customer Service environment with all aspects of complaints - management and resolution. This includes end-to-end management of individual complaints and issues, managing escalated, complex or secondary complaints, reporting, root cause analysis and process improvement. **DUTIES AND RESPONSIBILITIES** **Complaints...

Job Description Job Overview As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related...

Job Overview As a Complaints Specialist in our team, you will actively investigate and resolve complaints, ensuring good customer outcomes, regulatory timeframes are achieved, and company processes are adhered to. Using great communication skills, to work with customers and the business to gather all the information required to achieve great customer...

A customer-focused service provider in Durban is seeking a Complaints Support Specialist to deliver exceptional service via telephony and email. This role involves handling complaints, supporting investigations, and ensuring compliance with regulations. The ideal candidate should possess strong communication skills and 1-2 years of experience in the...

Job Overview: As a Complaints Specialist in our team, you will actively investigate and resolve complaints, ensuring good customer outcomes, regulatory timeframes are achieved, and company processes are adhered to. Using  great communication skills, to work with customers and the business to gather all the information required to achieve great customer...

**Job Overview**: Responsible for both performance management and the on-going coaching and development of the team you will be pivotal in ensuring that quality management and case management SLAs are adhered to. You will need to utilise your knowledge and experience of FCA regulations, specifically FCA DISP rules to ensure fair and consistent outcomes are...

We’re Hiring: Complaints Support Specialists We’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony. Job Description You will deliver first-class customer service via telephony and email, supporting customers with...