Call Centre Agent

7 days ago

Sandton, South Africa Tsebo Group Full time

**About Us**:
Are you a persuasive communicator with a passion for sales and market research? Do you thrive in a fast-paced environment where your voice can open doors and create opportunities? Tsebo Solutions Group is looking for a dynamic Call Centre Agent to join our Sales and Marketing team

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people**- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- **Generating Leads**: Make outbound cold calls to identify and qualify potential clients, aiming for 40+ calls per day.
- **Setting Appointments**: Secure at least 4 meetings daily for our Business Development Managers or Sales Directors, ensuring all client details are accurate and relevant.
- **Delivering Tailored Sales Pitches**: Communicate the value of Tsebo’s services clearly and persuasively, adapting your approach to each prospect’s needs.
- **Conducting Market Research**: Identify trends, target markets, and new opportunities to support strategic sales efforts.
- **Maintaining Accurate Records**: Log all interactions, leads, and outcomes in our reporting tools, and contribute to performance analysis.
- **Following Up**: Keep leads warm through timely follow-ups and nurture them through the sales funnel.
- **Collaborating with the Team**: Work closely with Sales and Marketing colleagues to align strategies and share insights.
- **Staying Compliant**: Follow all relevant data privacy laws and best practices in outbound sales.
- **Continuously Learning**: Keep up with industry trends, product knowledge, and sales techniques through training and self-development.

**Skills and Competencies**:

- Persuasion & negotiation
- Cold calling expertise
- Excellent verbal communication
- Resilience and motivation
- Time management and attention to detail
- Market research and sales reporting

**Qualifications**:

- Minimum Grade 12 (Appropriate Tertiary qualification would be an added advantage).
- 1-3 years in outbound call centre sales, plus 2 years in customer service or sales.
- Having experience in a service environment such as cleaning, catering, facilities management or security will be an advantage.

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