Quality Analyst
2 days ago
**Quality Assurance Agent required in Umhlanga.**
We are looking to hire a vibrant, energetic, and hard-working individual for the Quality Analyst position.
**Responsibilities**:
- Responsible for coaching, developing, and improving the abilities of agents to effectively meet performance standards.
- Previous coaching/training experience at a contact center will be adventurous.
- To ensure that the compliance of the company policy and procedures are adhered to.
**Competencies Required**:
- Microsoft Office experience
- Good organizational skills
- Excellent listening,
- Be proactive
- Good time management skills
Great reporting skills.
Working Hours: Monday - Friday (07H45 - 17H00)
Job type: Full-time
**Salary**: Depends on experience.
Please note that this position is mainly for someone who is bilingual and can understand both English and Zulu fluently.
**Job Types**: Full-time, Permanent
**Salary**: From R4,500.00 per month
COVID-19 considerations:
All staff are required to use a mask, common surfaces are sanitized daily and you have to be vaccinated.
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Have you taken your Covid19 vaccination?
**Education**:
- High School (matric) (required)
**Language**:
- Isizulu (required)
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