Business Architect

6 days ago

Johannesburg, South Africa Open Source (Pty) Ltd Full time

**Key Roles and Responsibilities**:

- Lead Process Modelling workshops, engage Business and Technology partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques
- Responsible for analyzing present-state, developing alternative future-state approaches, and facilitating the implementation
- Responsible for clearly defined responsibilities and accountabilities for key project roles
- Assesses the adoption risk associated with the change effort
- Integrates best practices with process design to ensure continuous business process improvement
- Builds action plans and drives Applies business redesign concepts, and practices
- Identifies, develops, and executes strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes
- Rigorously manages scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
- Drives the development of business requirements to satisfy business case objectives, clients and employee impact assessments, and communications
- Acts as a Client Experience Champion for the Support Services community and creates a client-centric work environment, ensuring that all decisions and actions are driven by and focused on the client

**Knowledge, Skills, and Attributes**:

- Excellent analytical skills including statistical analysis and financial modeling
- Experience in building and delivering complex service modeling
- Demonstrated ability to think strategically and improve workflow processes
- Detailed understanding of forecasting and presenting financial and non-financial data
- Superior communication skills, including executive messaging
- Strong Influencing skills and mastery of the English language
- Excellent internal and external relationship management skills
- Advanced in MS Office (Excel, PowerPoint, Word, )
- Exposure in Power BI will be added advantage
- Familiarity with SFDC, ITSM, and data warehousing
- Strong project management skills with the capability to manage cross-functional teams in multiple geographies
- Delivering results amidst resource constraints and ambiguity***

**Academic Qualifications and Certifications**:

- Bachelors or equivalent degree in Information Technology / Business Management / Finance

**Required Experience**:

- Demonstrable experience gained in an ICT Service Provider environment who manages Business Improvement program environment in the business and operations areas
- Demonstrable experience as a Service Architect and/or with a business process transformation background
- Demonstrable end-to-end experience in deal engagement, which includes - deal construct, costing and/or pricing modeling, service/technical solution design, client/business value proposition presentation, and the end-to-end cycle for Opportunity/Order to Cash (O2C)
- Experience in working with large volumes of data and trend discovery

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