Store Supervisor

The store supervisor supports the store manager, floor manager and admin manager with the day-to-day running of the store. This person drives promotions and new accounts in the store ensuring the queues are managed effectively to ensure good customer service. Strong communication and a proactive approach is what makes this person effective in their role.

**Key Responsibilities**:
Assist the manager with the day-to-day running of the store Making sure that the MBP and visual standards are maintained Maintaining the visual appeal of the store - in store housekeeping Make sure that staff adhere to the policies and procedures Conduct and assist with hanger counts Conducting regular spot checks at the service desk and fitting room Giving regular feedback to your manager on poor and best sellers Assist with staff training, performance management, recruitment and IR Driving promotions in the store Driving customer service in the store Manage the opening of new accounts Queue management Admin duties including Admin Checks and following up on audits

**Qualifications and Experience**:
Experience / Knowledge: Computer literacy, good admin/credit knowledge

**Competencies**: Behavioral: Passion for fashion and attentive to detail Proactive, accurate and numerate Excellent customer service and good people skills Excellent communication skills Security conscious and self-motivated Attention to detail and vigilant with shrinkage