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Law Enforcement Liaison Officer

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001290

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Operations Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
**Operational Activities**
- Recovery of stolen or hijacked vehicles.
- Enhance recovery efficiency through understanding and implementing Tracker-established vehicle recovery processes.
- Acting as a specialized point of contact between the emergency control departments and external partners (such as law enforcement and PSI).
- Coordinate and attend to all activations and verifications dispatched by Tracker’s National Emergency Control Centre.
- During crime or safety verification activations, request the assistance of Law Enforcement Agencies and PSIs to stop the activated vehicle.
- Adhere to Crime Scene management protocols at all times.
- Demonstrate a comprehensive working understanding of the complete stolen vehicle recovery ecosystem and legal framework.
- Demonstrate a comprehensive working understanding of SAPS protocols related to motor vehicle-related crime.
- Demonstrate a comprehensive working understanding of the Criminal Procedure Act.
- Testify in a criminal court when required.
- Demonstrate a comprehensive working of vehicle-related crime dynamics and drivers.
- Ensure vehicle safeguarding and repatriation protocols are adhered to at all times.
- Demonstrate a comprehensive working understanding and knowledge of missing person protocols (i.e., SAP55).
- Produce a recovery statement in line with Law Enforcement SOPs, and any and all recovery-related activities to assist the chain of evidence).
- Produce documentation of non-recovered vehicles (i.e., search area, chop shops, liaison efforts etc.) in line with SOPs.
- Demonstrate a comprehensive working understanding of Tracker’s post-recovery and non-recovery processes.

**Customer Experience and Service Delivery**
- Demonstrate a high level of professionalism at all times.
- Ensure full adherence to Tracker customer engagement protocols in line with the company values.
- Assist Tracker customers with the vehicle repatriation at SAPS safeguarding units, if required.
- Provide guidance to customer and partners in terms of the stolen vehicle and recovery processes.
- Ensure timely escalation of customer queries and concerns to senior management.
- Demonstrate an ability to communicate clearly and effectively with all relevant stakeholders.
- Demonstrate an ability to anticipate customer needs through the gathering of customer complaints and pain points.
- Continuously provide Tracker internal teams with periodic feedback of relevant concerns.

***

**Projects and Continuous Improvement**
- Continuously analyse stolen vehicle tactics and modus operandi within the industry.
- Record insights and findings through established processes and systems.
- Implement improvements designed to deliver enhanced recovery rates or customer experience outcomes.
- Design, develop and implement projects / initiatives to enhance the functioning of the department.
- Participate in specialized operational plans with external partners that will enhance the recovery rate.
- Attend appropriate training and development as determined through the IDP.
- Attend regular training and development courses as per departmental objectives.
- Participate and provide training for external partners as determined by a formal needs-analysis.
- Implement training programmes designed for specific partners and/or law enforcement.

**Compliance**
- Ensure all relevant company policies and procedures are adhered to at all times.
- Adhere to all relevant industry statutory regulations such as PSIRA and the FCA.
- Adhere to relevant data protection policies at all times.
- Demonstrate a comprehensive working understanding of relevant laws, regulations, and processes (i.e., Firearms Control Act, Road Traffic Management Act etc.)
- Conduct accurate and quality record keeping in all aspects of the job such as the compilation of statements, firearm bookings, relevant reports etc.
- Maintain detailed records through the use of company systems as per SOPs.
- Stay abreast of changes within the security sector as they relate to the job function.
- Conduct timely reporting of theft, losses and/or damage to company assets.
- Demonstrate adherence to professional policies as they relate to uniform, company vehicles and equipment.
- Maintain a professional image of the company through attire, behaviour, and appearance.
- Demonstrate a comprehensive working understanding of Tracker’s products and services.

**Stakeholder Engagement**
- Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
- Ensure effective cross-functional Tracker relationships through sharing of relevant informa