Health Claims Administrator

1 week ago

Johannesburg, South Africa Kaelo Full time

Company Description
**About Kaelo**
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

**Job Description**:
The Kaelo Health Claims Administrator is responsible for the management of all gap cover related tickets and correspondence. The responsible person captures all gap cover claims and corresponds with the membership base. This individual has knowledge of the gap claims environment. There is a strong focus on accurately and efficiently resolving the claim ticket received whilst ensuring effective communication and exceptional customer service and satisfaction.

**KEY OUTCOMES** (not limited to) Level 4 and 5 process elements

The accurate and efficient capturing of claims received

Assist Kaelo clients with queries and provide suitable query resolution

Accurate completion of administrative targets on a daily basis

Dealing with multiple queries from Kaelo members and intermediaries

Ongoing feedback to clients

Management of all claim related mailboxes

Ad hoc functions as required by management

**SPECIAL REQUIREMENTS**

Good communication skills

Analytical ability

Time management

Team work

Customer focus

Data capturing experience

**Qualifications**:
**PERSON DETAILS: WORK EXPERIENCE**

**REQUIRED**

Insurance industry experience

**PREFERRED**

Health Insurance industry

**EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY**

**REQUIRED**

Grade 12 - Matric

**PREFERRED**

**TECHNICAL SKILLS OR KNOWLEDGE**

**REQUIRED**

Computer literate, including Microsoft Access

**PREFERRED**

Additional Information
- **
Accountability**:

- ** Action orientated**:

- ** Collaborative**:

- ** Communication**:

- ** Business writing skills**:

- ** Manage complexity**:

- ** Problem solving skills**:

- ** Decision thinking**:

- ** Encourages engagement**:

- ** **Resilient and adaptive**:

- ** Resourceful**:

- ** Demonstrates self-awareness**:

- ** Purpose driven**:

- ** Significance and values orientated

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