Customer Service Agent

2 weeks ago

Jet Park, South Africa RTT Full time

**The Role**
**Skills and Experience**
Minimum**:

- Computer Literate
- 1 - 2 years previous customer service experience
- Active listening skills — giving full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions.
- Problem Solving Ability — identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Service Orientation — actively looking for ways to help deliver World-Class customer service
- Good telephone manners - Must be able to work with various types of customers

**Key Accountabilities**
Customer Service**:

- Handle queries & enquiries on a local and national basis
- Ensure delivery of all consignments in accordance to the service level agreement
- Close monitor of distribution (branch or client specific)
- Close monitor of collections and returns (branch or client specific)
- Arrange all special deliveries / collections

**Reporting**:

- Compile reports - specific criteria (Undelivered/Collections)
- Provide feedback to client on the Undelivered Report daily

**Delivery Queries**:

- Provide client with prompt feedback on late deliveries incorrect addresses, lost consignments etc.
- Investigate and report on delivery exceptions

Co-ordinate all sensitive promotional/launch deliveries
**Personality and Attributes**
Minimum**:

- Good communication and interpersonal skills
- Good time management / organizational skills
- Flair for problem solving & display initiative
- Ability to multitask
- Attention to detail

**Other**
Minimum**:
Grade 12

Job Reference: RTT40713

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