Service Administrator
18 hours ago
Service Administrator - Mechanical Equipment Supplier - Jet Park
To provide administrative support to the Service departments
Job description:
**Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.**
**Obtaining orders for service from Customers when required.**
**Following up on all pending quotations on a regular basis.**
**Opening all Service Jobs.**
**Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.**
**Loading and sending orders for external service providers.**
**Expediting parts required for service work to be available when required.**
**Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.**
**Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.**
**Investigating and resolving service admin queries, such as invoice queries.**
**Any other service related administrative duties as required.**
**Update and maintain customer contact and equipment data information to ensure high data quality.**
**Take an active part in suggesting continuous improvements to work flow, working processes and procedures.**
**Ensure that all registers are kept up to date on a daily basis as required.**
**Transport co-ordination of units for timely delivery**
**Assist with internal sales and “walk-in” customers**
**Monthly Invoicing and follow up on outstanding payments**
**Li e with customers to ensure that equipment is delivered on time**
**Preparing rental contracts for customers and following up on orders**
**Processing documentation for cross border work**
**Assisting sales consultants with customer queries and quotes**
**Assisting Debtors with queries**
**Data Capturing, reporting, recons and utilization**
**Opening of new customer accounts (credit apps)**
**Opening of accounts for IAS with suppliers**
To adhere to all administrative processes to ensure that the business objectives are met.
Minimum requirements:
- Computer literacy
- Good customer relations.
- Interpersonal skills to work with customers and suppliers and to work as part of the team.
- The ability to plan and prioritise work in accordance with business requirements.
- Educational Qualification : Grade 12
- Previous experience in a similar role will be beneficial.
- Accountability (Main performance evaluation factors for job)
Salary offer: Negotiable
Application Question(s):
- Do you have Sage experience?
**Education**:
- High School (matric) (required)
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