Commercial Underwriter

1.1.1 E ff ec t i v ely m a in t a i n i ng u n de r w ri t i ng s t anda r d s a n d p r o v i d i ng qu a l i t y c l i e nt and b r o ker se r v i ce

Underwrite in accordance with standards, policies and procedures

Support BDC’s in acquiring and retaining profitable business

Attend to administration and written communication)

Ensure that all documentation is processed accurately & correctly

Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch

Ensure queries are resolved as per company standards

Ensure renewal reviews are completed timeously

Ensure retentions are calculated

Ensure timeous and accurate management of mail count

Request, monitor survey and survey requirements as per laid down procedures

Correct unprofitable policies

Ensure policies are not overexposed

1.1.2 Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

1.1.3 Maintain effective people practices

Align own behaviour with the organization culture and values.

Share and transfer product, process and systems knowledge to colleagues.

Collaborate and work with the Underwriting team to ensure required service levels are delivered.

1.1.4 Continuous improvement to ensure effective service

Ensure adherence to organizational policies, practices and procedures.

Identify and recommend areas / ways to improve processes.

1.2 Competencies

Must be administratively driven and demonstrate excellent attention to detail skills.

Must be results oriented and meet the required expectations of the position.

Must have the ability to make recommendations and decisions.

Must be a team player and able work individually.

Excellent communication skills (must be able to communicate on all levels).

Excellent customer service skills (verbal and written).

Must be able to work under pressure.

1.1.1 E ff ec t i v ely m a in t a i n i ng u n de r w ri t i ng s t anda r d s a n d p r o v i d i ng qu a l i t y c l i e nt and b r o ker se r v i ce

Underwrite in accordance with standards, policies and procedures

Support BDC’s in acquiring and retaining profitable business

Attend to administration and written communication)

Ensure that all documentation is processed accurately & correctly

Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch

Ensure queries are resolved as per company standards

Ensure renewal reviews are completed timeously

Ensure retentions are calculated

Ensure timeous and accurate management of mail count

Request, monitor survey and survey requirements as per laid down procedures

Correct unprofitable policies

Ensure policies are not overexposed

1.1.2 Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

1.1.3 Maintain effective people practices

Align own behaviour with the organization culture and values.

Share and transfer product, process and systems knowledge to colleagues.

Collaborate and work with the Underwriting team to ensure required service levels are delivered.

1.1.4 Continuous improvement to ensure effective service

Ensure adherence to organizational policies, practices and procedures.

Identify and recommend areas / ways to improve processes.

1.2 Competencies

Must be administratively driven and demonstrate excellent attention to detail skills.

Must be results oriented and meet the required expectations of the position.

Must have the ability to make recommendations and decisions.

Must be a team player and able work individually.

Excellent communication skills (must be able to communicate on all levels).

Excellent customer service skills (verbal and written).

Must be able to work under pressure.

2.1 Qualification & Education

Essential Requirements

Preferred qualifications

Matric

**Regulatory Exam**: Representatives

FAIS Credits (as per FAIS requirement)

Must be Fit & Proper in terms of the FAIS Act

Must not be debarred with FSB

2.2 Work Experience

Essential Requirements

Preferred qualifications