Senior Group Manager

4 days ago

Durban, South Africa WNS Global Services Full time

Company Description

**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

**Job Description**:
**Accountability & Responsibility**:
As part of the senior management team you lead a team of operational leaders.
You are customer & client facing & strive to deliver excellent customer experience
You drive continuous improvement experiments through your team & harvest ideas
You manage costs & profitability through all available commercial levers
You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader
You develop your people through effective coaching, performance management & drive a recognition culture
You support your operations colleagues to exceed client expectations on all levels at all times
You have robust & honest performance & behavioral conversations
You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism

WHAT YOU'LL BE RESPONSIBLE FOR
Operational Delivery
Deliver Contractual & Commercial Performance People Management
Create a High Performing, Highly Engaged Team Stakeholder Management
Build Excellent Relationships, Internally & Externally, at all Levels
Compliance & Governance
Ensure Compliance to all Relevant Process & Regulatory Standards
Innovation Drive Continuous Improvement & Create Value

**Qualifications**:
Matric-Grade 12

Utilities experience will be an advantage

UK Shifts

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