Internal Sales Consultant

1 week ago

Sandton, South Africa Cre8work! Full time

Job description

Plastic pool cover manufacturer is seeking to employ a strong Internal Sales Executive who will grow the existing database of clients.

The Internal Sales Executive is responsible for maintaining and developing their own customer portfolio, with a keen focus on account management, in order to capitalize on customer relationships, follow up leads and maximize the potential for growth of the business.

**Customer Service**:

- Ensure the service provided to current customers is to a high standard
- Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis
- Provide advice and guidance to customers in the correct selection of products or services for projects
- Assist in the process to obtain feedback on a regular basis Manage customer complaints in a timely and professional manner

**Sales**:

- Oversee the day to day running of external orders and enquiries received, including logging enquiries, updating, amending, managing entries to reflect current status
- Process orders received
- Liaise with operations and logistics to ensure all orders are delivered on schedule Maintain the customer relationship management system
- Ensure that the product/service offering is maximized to existing customers and that cross selling is attempted
- Achieve agreed targets for cold calling in order to increase revenue Assist with maintenance and further development of the sales and marketing plan, to develop the customer base
- Contribute towards the continued development of sales/marketing literature Administration
- Plan and organize on a daily basis to ensure that all calls are properly logged ready for follow up, and that a weekly sales plan with priorities, goals and achievements can then be formulated.

**Distributing orders to operations**:
**Key measures & targets**:

- Manage a customer portfolio in an ever changing environment, with a focus on cross selling the whole range of products/services
- Build a pipeline of opportunities in CRM for new business, negotiate and close those sales opportunities to ensure sales targets are met
- Ensure customer feedback is sought and captured on a timely basis

**Essential requirements**:

- Sales experience
- Experience working within a busy sales team/environment
- Ability to juggle a number of projects and activities, with meticulous organisation skills and ability to prioritize to deliver results
- Commercial awareness
- Previous use of a sales order processing system
- Self-motivated, and ambitious with high standards
- Team player that can help motivate and inspire work colleagues to deliver the same standards, and instill a desire to achieve

**Company objectives**:

- Excellent communicator written and verbal, with both internal and external customers Ability to network at exhibitions, customer events etc.
- Desirable Previous experience in dealing with customers in customer service, sales position

**Requirements**:

- Matric
- Fluent in English and Afrikaans
- Strong communication skills
- Hunter skills and ability - ability to hunt for business development

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