Virtual Sales Consultant

2 hours ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Connect **Function**:Call Center / Contact Center **Date**:20-Nov-2021 **Job Description**: The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect channel. Successful consultants are those that build trust-based relationships, offer world-class service and reliability, always doing what is best for our clients. Consultants are expected to generate sales opportunities via targeted existing Discovery Connect clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the Discovery product range. Consultants must carry themselves off professionally, conducting virtual (Zoom-based) client appointments and completing holistic FNAs and sales across the product range. Consultants will be expected to manage their own diary, client appointments and sales pipelines; proactively seeking sales opportunities and offering solutions tailored to a clients’ needs Key Outputs The successful individual will be required to perform on, but not limited to the following key outputs: - Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns - Maintain a professional approach to selling and manage the high networth clients efficiently Conduct Financial Needs Analyses - Comply with the compliance requirements - Achieve quality targets - Adherance to service level agreements - Build relationships with internal departments to ensure superior service offering to clients - Keep up-to-date with competitor product and service offerings and industry developments - Deal with client queries and provide information on a range of sales and service issues ersonal attributes and skills The successful individual will be required to demonstrate the following competencies: - Self motivated - Goal orientated - Team Player - Ability to perform under pressure - Adaptable to change - Persuasive and resilient - Self managed with sound time management - Attention to detail - Speak fluently (accent neutral) English/Afrikaans Qualification & Experience - Matric - At least 1year sales experience - Minimum 1 year Discovery Life product knowledge - Minimum 1 year Discovery Insure product knowledge - Minimum 1 year Discovery Health product knowledge - Minimum 1 year Discovery Bank product knowledge - Tertiary qualification an advantage - NQF5 and RE5 qualification - COB Qualification Beneficial: - Tertiary qualification, particularly a business degree (or progress towards one) - Sound life and other insurance knowledge - Broker consulting experience in the financial services industry - An understanding of financial planning EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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