Accounts Manager

1 week ago

Kraaifontein, South Africa Vine Full time

Our client in Stellenbosch is looking to employ a Accounts Manager.

To manage the logístical chain with the relevant clients and stakeholders ensuring customer satisfaction in conjunction with the Key Account Manager.

**Requirements**:
Grade 12/Matric Certificate (Essential)
Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management or related field (Desirable).
Proficient Computer Literacy, high tech environment, especially Microsoft Office (Word, Excel and G-Suite)
A minimum of 5-years’ experience in Freight Forwarding and Logistics experience (import and export-related)
Customer Service mindset
Willingness to work additional hours from time to time due to nature of business
Excellent interpersonal and problem-solving skills
Strong persuasive, communication, and relationship building skills
Knowledge of all road transport modes

**Key Performance areas**:
Client visits with Account executive and/or Commercial team

Responsible for on boarding of client in so far as the below is concern but not limited to:

- Completion of customer terms
- Completion of customer freight terms
- Completion of authority documents
- Completion of invoice instruction
- Completion of customer profile and finance sheet
- Obtaining forecast/s

Receive forecasts and allocation plan from CD & Account Exec and sit with commercial team
to know where to book what and on who’s contract CD/Freight management to hand over
allocation plan to KAM(Ops).
This will include any ad-hoc shipments for all trades which must have sign off by the
Commercial team
Ensure that updated monthly quotation are sent to the customer.
Request ad-hoc rates for clients with commercial team.
Manage account operation and at all times avoid incurring penalties and additional cost
Attend Client/Operation planning meetings
Provide shipping options/routes/stacks dates/ETD’s/ETA’s to clients

Ensure customer has relevant rates for the above mentioned on quotation;
- Receive customer booking
- Create & send Q67 to:

- PPECB
- Agreed Line
- Customer
- Pack Store

Ensure receipt of Line booking confirmation
Verifying information correct as per customer instruction including capturing the correct freight contract in QX
Forwarding correct booking confirmation to customer
Insert operational data e.g. container numbers / product & temp info on files
Update systems with operational info QX
Interacting with intermodal in regards to any changes/amendments/issues with container loads
Communicate with Shipping line and client in regards to equipment/depot issues
Liaise with pack stores
Obtain packing lists/addendums/commercial invoices from client print and place in files and handover to the appointed Account Documentation controller
Manage deadlines with shipping lines and other various parties
Arrange Late arrivals etc. (anything additional regarding container bookings)
Advise customer of additional/incidental charges and obtain authorization in writing prior to actioning and noting/commenting on LCL systems and files
Resolve client invoice queries

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