Communications Manager

1. Content development and management
- Develop print materials and branding strategies for internal use, which presents a professional image of EPPF.
- Manage the production and distribution of promotional materials, checking compliance with budgeted figures.
- Leverage technology and modern communication methods i.e. websites and social media channels to drive a successful channel strategy.
- Act as a custodian of the EPPF brand to strengthen the reputation of the organisation.
- Oversee all EPPF content ensure professionalism and consistency of style, as custodian of the Writing Style Guide.
- Project manage and/or deliver all EPPF communication material, in liaison with the relevant stakeholders, achieving stipulated objectives.

2. Internal communications management
- Contribute to the formulation and implementation of an integrated internal communication strategy across corporate and client (active members and pensioners) groups; in collaboration with key internal stakeholders.
- Formulate and implement specific action plans to address internal communications requirements, quarterly.
- Ensure alignment of communication plans implemented with the organisation’s objectives.
- Act as a business partner to the internal departments for change communication and any departmental activities that require communication support.

3. Media relations and external communications management
- Contribute to implementation of an integrated external communication strategy, in collaboration with key internal stakeholders.
- Contribute to the implementation of a crisis communication strategy and the management thereof.
- Manage communication campaigns for the Fund activities, drive measurable results, providing reported feedback to the Head of Communication on positive impact created through communication initiatives with EPPF’s stakeholders.
- Ensure alignment to the EPPF Communication Policy to drive continuity and consistency in the organisation’s communication.

4. Provide input to the management of the section
- Assist the Head of Communication in the compilation of comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section’s objectives.
- Keep abreast with changes in relevant guidelines and other legislation and make recommendations where policies and procedures need amendment.
- Support implementation of processes and procedures that are relevant to the section and enhance service delivery.

5. Governance, compliance and reporting
- Adheres to and embeds the communication requirements that are set out by the Pension Fund’s Act and the Financial Services Board’s circulars on minimum communication requirements for pension funds.
- Ensure that all communication templates are updated regularly.
- Commit to regular update meetings with the Head of Communication to give feedback on compliance
- Assume responsibility for the maintenance of the Communication function’s institutional memory.

6. People Leadership
- Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
- Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
- Ensure that all employees are motivated, developed.
- Manage employees’ performance and ensure that their individual and collective performance is of the required standard.
- Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
- Inspires, aligns and engages employees around the vision and strategy of the Fund, maximising employee engagement and willingness to invest discretionary effort

7. Annual Budgets / Financial Management
- Manage the Marketing & Communications budget and ensure programme milestones related to marketing & communications are achieved on time and within budget.
- Compile and gain budget approval (with support of EPPF’s Board) in line with policy guidelines.
- Manage costs against guidelines and ensure alignment of expenditure with the budget.

**TECHNICAL COMPETENCY REQUIREMENTS**
- Good understanding of the South African media landscape
- In depth knowledge of brand management, public relations, marketing and integrated communication strategies (internal and external) using traditional and digital media channels
- In depth knowledge of CRM and big data analysis
- Insight into CRM and customer centricity principles
- Familiarity with Pension Fund industry and trends
- Reputation and crisis management skills
- Project management skills
- Excellent verbal and written communication skills

**REQUIRED MINIMUM EDUCATION/TRAINING**
- Relevant bachelor’s degree in the field of public relations, communication, marketing, journalism or related field Registered with professional bodies - where applicable.

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