Head of Grinding, Bulk, Pyro and Smelting

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 12/19/2025
We are seeking a Head of GBPS - Technical Sales Support - Africa to join our Technical Support Product Team.
The Technical Sales Support Head GBPS will participate with and assist the Market Area sales teams to develop a jointly owned market product strategy and action plan for the related products for the specific market area, in line with the agreement of the related product line strategies.
In this position, you will report to the Director, Technical Sales Support - Africa.
This position is mainly located in Centurion, Gauteng.
TEAM YOU BELONG TO
The Head of GBPS - TSS will support sales teams with clear focus of sales strategy of related products via pro-active actions and initiatives. Thinking in terms of a high service and support level and building confidence, the Head of GBPS - TSS will liaise with the Global Business Area (BA), Product Line (PL) functions, MA Sales teams and customers. In addition, Head of GBPS - TSS will ensure his team will conduct product training programs both internal and external. This role is considered and extension of the Global Product Support role.
WHAT YOU WILL DO
Ensure technical offering is in line with customer’s needs
Managing a strong technical team
Application and process support
Strong link to Business Lines in the Grinding, Bulk, Pyro and Smelting portfolio
Understanding of Business Line strategies in the Market area
Long view of Product Sales Funnel and proactive development of opportunities
Assist in Financial Forecasting
Provide relevant reports
Installed base understanding and upkeep
Participate in inventory planning and campaigning
Warranty support and problem solving
Market Price collection and market analyses regarding competitive activity market and pricing trends, etc.
Pricing Management in line with agreed Product line objectives
Support and coordination on technical complex quotes etc.
Provide support towards the supply operations regarding demands on availability and reliability, product utilization and bundling, re-configuration of product, etc.
Enhance sales team knowledge of the related products via regular product updates, internal marketing campaigns, technical support and competency development by providing internal product training programs
Enhance end customers, distributors and OEM’s knowledge of the related products by providing external product training programs
Assist in developing and implementing market product strategies for the related products together with MA sales management
Execute and review the result of the Market and Product strategy agenda
Work with the MA sales teams and MA marketing communications team to develop effective marketing programs to maximize creation of new business opportunities on the related products
Regularly travel with MA sales resources to support selling efforts, monitor distribution resource competencies and end user satisfaction. Work with the MA sales teams on required corrective actions
Plan end customer visits aligned with the MA sales team
Extensive international travel
Interact and participate as a part of the MA Sales team at the specific markets and be aligned with their processes.
Perform other duties as assigned by management from time to time
WHO YOU ARE
Matric (Grade 12)
- Diploma in Engineering or Metallurgy, or similar
- Minimum 5 plus years field experience from the related products
- Minimum 5 years plus in managing a team
- High demand on up-to-date technical product specialist knowledge
- Very high demand in knowledge of the mining and supporting industries
- Experience in complex matrix relationships
- High understanding of and experience of sales strategies and financials
- Sales Funnel management and opportunity development
- A strong understanding of core processes of the Metso customer base

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Position requires support management expertise and management, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
High sense of urgency and passion for service and support
Supervision skills
Strong relationship building skills, a bias for action and detail-oriented behaviours
A high level of computer skills is essential - Excel, Word, PowerPoint and Access
Highly motivated individual with the ability to work under stress and meet the deadlines
Ability to work in a team atmosphere
Client skills including building and ma