Operations Manager

**Job Title and Job Grade**

Operations Manager
Job grade: C3

**Job Purpose**

Responsible for providing technical and managerial expertise pertaining to the maintenance of the retail center. Ensures operational budget management, mechanical or electrical engineering services and management of service providers on site. Ensures reliable and safe continuous operation in accordance with statutory requirements and regulations in the building/equipment under his/her control. Ensure optimum utility performance of the building.

**Duties and responsibilities**
- To set and implement planned / preventative / emergency maintenance in conjunction with the Line Managers and Facility Managers, as well as disaster and emergency planning
- To ensure that life cycle planning and preventative maintenance plans over a 3 year period are set for properties under management
- To ensure effective asset control by setting and managing the asset register, on the BIDVEST service desk
- To implement energy saving programs (‘green’ principles), environmental and sustainability methodology
- To prepare, manage and load the technical budget (Capex and R&M) including forecasts and budget variance reports
- To contribute to the specifications to SLA’s for approved service providers in conjunction with the Procurement team, including company procurement strategy
- To ensure that compliance is maintained with building and statutory regulations, as per the Health and Safety Act and ASIB requirements, as well as internal systems updating
- To register and monitor insurance processes to finality.
- To manage and respond timeously to technical complaints and queries received by clients, and identify trends in complaints
- To manage the relationship with the tenants, including tenant installations and asserting budgetary control
- To conduct inspections, including technical, housekeeping, service contract and Take on and take back inspections
- Manage and control all maintenance / stock control inventory / spares and tools
- To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system
- To manage both “hard” and “soft” services, monitoring the quality of services and deliverables including monthly KPI management provided by suppliers, ensuring they are within budget by negotiating the most advantageous pricing structure
- Effective management of the utilization of municipal and utility management to ensure optimum recovery ratios
- Monthly management of utility reports, including billings and associated meetings with utility consultants, as well as implementation to resolve issues
- Management and scrutinise monthly and daily solar performance and reports (if applicable)
- Manage borehole installations to optimal performance
- To prepare required technical and financial reports and feedback reports to management
- To stay abreast of changing technical market trends

**Experience**
- 2 to 4 years’ Property or Built Environment experience.
- Shopping Centre / Retail Experience will be advantageous.
- Demonstrable understanding of Property Management

**Qualifications**
- Diploma / Degree in Building Science/ Facilities Management
- Relevant Certificate plus 5 years’ experience

**Competencies**
- Good knowledge of safety, fire and emergency procedures
- Good knowledge of the Occupational Health and Safety Act
- Computer literate (full MS package)
- Well-developed report writing skills
- Financial, Budgeting and cost control experience
- Familiar with service level agreements (SLA’s) and lease agreements
- Stakeholder management skills
- Project Management skills
- Mechanical / Technical / Electrical knowledge will be advantageous
- Utility management experience / knowledge will be advantageous
- Excellent verbal and written communication skills especially in communication to clients and suppliers

**Working conditions**
- Ability to work after hours and on weekends when required.
- Must be willing to a hands-on approach - electrical, plumbing, HVAC installations, fire regulations.
- Own Transport
- Valid driver’s license

**Media Links