On Site Service Technician

1 week ago

Gauteng, South Africa Cummins Inc. Full time

**DESCRIPTION**

We are looking for a talented **On Site Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Department** based in **Johannesburg, South Africa.**

**In this role, you will make an impact in the following ways**:

- Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently.
- Efficient Repairs: Using specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for customers.
- Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will enhance their skills and reduce the likelihood of future issues.
- Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors ensures that complex problems are addressed promptly, maintaining customer satisfaction.
- Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and business operations.
- Continuous Learning: By completing training aligned with skill and business requirements, you will stay updated on the latest techniques and technologies, improving your service quality.
- Work Area Maintenance: Keeping your work area and tools clean and in proper operation ensures a safe and efficient working environment.
- Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies and reporting any issues will contribute to a safe workplace for everyone.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- HSE Compliance and Zero Harm: Ensure adherence to Health, Safety, and Environmental regulations to maintain a safe working environment and achieve zero harm.
- Uptime and Troubleshooting: Maintain high engine availability by monitoring metrics like Mean Time to Failure (MTTF) and Mean Time to Repair (MTTR). Efficiently troubleshoot and resolve issues to minimize downtime.
- Service QuickServe Process Adherence: Follow the QuickServe process for repairs and services, utilizing Cummins Standard Tools as defined on QuickServe Online (QSOL) to ensure consistency and quality.
- Achieve 100% EEEC Participation: Engage fully in the Employee Engagement and Empowerment Council (EEEC) activities to foster a collaborative and motivated workforce.
- Willingness to work shifts and or overtime based on operational requirements

**QUALIFICATIONS**

**Education/ Experience**
- Apprentice Certified Engine Technician (preferred)
- Demonstrate knowledge of Cummins products
- Vocational training N2 from a relevant technical institution
- Locally valid driving permit
- Basic level field service work experience
- Customer service experience
- The time taken for technicians to complete a repair, starting from the first repair labor applied to the last.
- The percentage of repairs completed successfully on the first attempt without requiring additional visits.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2409353

**Relocation Package** No

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