Technical Branch Administrator
2 weeks ago
Overall purpose of the job:
Ensure effective completion of all of all administrative duties pertaining in the area.
**Minimum qualifications and experience**:
- Grade 12 or equivalent
- Excellent Verbal and written communication
- Minimum 2 years experience in admin
- Computer literate - MS Office
- Experience with Listener advantageous
**Main duties and Responsibilities**:
- Incumbent has to collect quotes for allocated areas
- Check that quotes are on Listener
- Assign quotes to a technician
- Prioritize call to optimize travelling times for technicians
- Schedule jobs efficiently according to capacity and geographic location ( Servicing and Installations)
- Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
- Assist sales in booking Technicians
- Voiding of aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and Insurance reports
- Scheduling installations
- Ensure that all documents are received from OTC are handed to FLM for allocation to technicians
- Follow up on Top 20, Low Bat and active list
- Resolve all queries related to scheduling immediately and escalate complications
- Assist Technicians, loading of Radios
- EHS assistance
- Technical assistance to clients
- Follow up on all jobs
- Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
- Order, issue and control stock / stock warehouse responsibilities - assist with stock take
- Assist with technical invoicing
- Distribution of service and install stock to techs
- Any Adhoc task requested by Management
**_ Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate._
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