Booking Agent

1 week ago

Cape Town, South Africa Jarat Tours Full time

We are looking at growing our reservations team at Jarat Tours. Jarat Tours has built the brand and image based on exemplary service delivery and we are looking for dedicated, driven and loyal personnel that has the same focus.

With an operations team behind us, we have been very successful on ensuring excellent service delivery on the ground, however, sometimes it is not about how we make things happen on the day, but rather how we plan so as to deliver on the day with the greatest of ease.

Job description:
KEY OUTPUTS:

- Creative and out of the box planning and designing of itineraries
- A good understanding of specific requirements for private luxury high maintenance individuals
- Ensuring lead times for responses are met according to standard operating practices
- Handling of bookings from quote to finalising, including invoicing and travel documents
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
- Upholding the values of the company

KNOWLEDGE REQUIRED:

- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge a booking system
- An in-depth geographical, logístical and product knowledge of South Africa,
- A willingness and aptitude to learn

SKILLS REQUIRED:

- Communication skills and an excellent command of the English language (spoken and written)
- Time & desk management including working in an orderly focused manner
- The ability to work under pressure and show initiative
- Understanding of travel industry and preferably Tour Operating specifically
- Attention to detail
- Excellent negotiation skills
- Elaborating in writing explanations or descriptions
- Exceptionally customer focused
- Must be computer literate and have an in-depth knowledge of Word and Excel
- Calm and professional manner of servicing agents/guests
- An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

- Must have at least 2 or more years inbound reservations experience

**Experience**:

- inbound reservations experience: 2 years (required)

**Education**:

- Diploma/Certificate (Required

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