D365 Specialist

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way
- Working closely with the D365 Solution Architect to support the delivery of D365 initiatives
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
- Inspiring the business through demonstrations of the possibilities of D365 CE, F&O & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
- Maximising the use of D365 CE, F&O & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs
- Developing functional designs, test plans and scripts where applicable
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
- Go-live and post-live support
- Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
- Preparing and representing D365 CE, F&O & HR changes at CAB
- Advising customers on best practices for D365 CE, F&O & HR processes, user interface and architecture
- Advising on complex D365 CE, F&O & HR cases and proposing comprehensive solutions
- Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
- Developing solutions that improve the efficiency and capability of CE system users
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations
- Help and guidance with training SME’s in areas specific to their BAU activities
- Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
- Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
- Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
- Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
- Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

**Requirements**:

- 5+ years of experience configuring and implementing Dynamics 365 CE (Sales, Marketing and Customer Service); ClickDimensions experience strongly preferred
- 1+ year of using or supporting or implementing Dynamics Finance & Operations preferred
- Bachelor’s degree in accounting or finance and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or bachelor’s degree in computer science or information systems and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
- Good knowledge of D365 CE, F&O & HR
- Proven experience in business analysis with organisations of various size and complexity
- Business process mapping and optimisation
- Excellent problem-solving and analytical skills
- Experience leading ongoing reviews of business processes and developing optimisation strategies
- Good interpersonal skills, posses
- Must have in depth knowledge of Dynamics 365 CE (Click Dimensions experience is an advantage)
- Understanding of PSA linked to D365 CE
- Understanding of D365 Finance & Operations
- Good grasp of new and emerging technology trends
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
- nnovation & Creativity
- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
- Shows initiative in work, contributing new solutions or new ways of doing thin