Technical Support Consultant

3 days ago

Pretoria, South Africa TreasuryONE Full time

SA’s Leading Treasury Outsourcing Company is recruiting for top talent

Our support desk facilitate solutions to our clients on Treasury Management Systems:
The IT2 TMS is a fully integrated best practice solution that supports treasury in its entirety, fulfilling cash, debt and investment, financial risk,

Kyriba is a global leader in next generation treasury solutions in the cloud. Kyriba enables CFO’s and finance teams to increase compliance, reduce risk, and provide the insight necessary for strategic financial decision-making.

TreasuryXpress makes it possible for companies of all sizes to manage cash, improve liquidity utilisation, streamline electronic payment processes, and increase treasury controls and efficiencies.
- Being the first contact for all of our Treasury Management Systems Support Clients
- Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
- Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
- Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output
- Liaise with clients to ensure that their usage and output of the system flows smoothly
- Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

**Education, Experience, and Skills**
- Bachelor's degree in Finance or Information Technology / Computer Science
- At least 2 years of experience in a customer support role
- Knowledge or experience in dealing with a ticketing system
- Understanding of treasury management systems and treasury operations will be beneficial
- Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

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