System Administrator: Hardware

**INTRODUCTION**:
**ROLE RESPONSIBILITIES**:

- Develop, implement, and review a Hardware Asset Management policy and procedure
- Develop, monitor, and maintain an Asset Registry of all Information Technology assets
- Ensure full traceability of all Information Technology assets
- Provide reports on all assets indicating depreciation, timelines for replacements, costs for replacement, usage concerns, damages etc.
- Partner with IT Manager to ensure that a plan is in place to effectively manage current and future asset and consumable requirements
- Repair, replace and procure assets and consumables as approved and within budgetary requirements
- Upgrade, install and configure hardware in support of business needs
- Partner with IT Manager to ensure all software upgrades are performed when required
- Deploy, maintain, and optimise company networks, including but not limited to network devises, servers, workstations, and printers
- Install all network and computer system hardware according to required standards
- Install, manage, and monitor VOIP telephony across all areas of the business
- Monitor the usage of existing hardware and report any instances of abuse
- Assist with the backup, restoration and set up of existing and new mobile devices, telephony, tablets, laptop and desktops.
- Manage and maintain the ISP control panel
- Partner with IT Manager to ensure that all software developments are supported by appropriate hardware.
- Analyse systems data and obtain authorisation to make changes to hardware configuration
- Ensure data back up and system security operations are implemented
- Partner with Store Development and Store Operations for the roll out of digital signage
- Partner with Store Operations to provide new store opening requirements and full functionality
- Partner with Store Operations to ensure that all assets are accounted for when stores are closed, the asset register is updated, and assets are re-assigned
- Partner with Risk and Compliance on all CCTV IP equipment roll outs and off-site monitoring
- Partner with Risk and Compliance on all auxiliary security equipment installations and maintenance
- Provide technical support to internal customers
- Respond timeously to service concerns and requests
- Ensure annual subscriptions are renewed and paid timeously
- Manage software licenses and contracts with all service providers e.g., CCTV, Alarms, Telecommunications companies (Vodacom, Telkom)
- Renew and install SSL Certificates annually
- Share knowledge and build capacity within the IT department
- Keep up to date with advancements and best practice within field

**MINIMUM REQUIREMENTS**:

- Bachelor’s degree in computer science, information technology, information systems or similar qualification is preferred
- Applicable professional qualification, e.g. Microsoft, Comptia, etc.
- Mikrotik Certification an advantage
- Minimum 3 years working experience in a similar role
- Minimum of 5 - 7 years working experience with IT systems, networks and relate technologies
- Minimum 3 years working experience with system installation, configuration, and analysis
- Solid knowledge of IT administration and system security
- Experience with establishing, updating, and managing an Asset Registry
- Knowledge of data protection operations and legislation (e.g., POPIA)
- Proven track record with contract management
- Work experience in a retail or related industry an advantage
- Knowledge of identified business systems, e.g. VOIP, Fibre, ADSL networks, CCTV, Shared APN
- Able to work under pressure in a deadline-driven environment
- Able to work flexible hours in line with business requirements
- Able to travel within South Africa and cross border
- Driver’s License: code 8