Team Leader

1 week ago

Durban, South Africa MyCalling Full time

**Team Leader**

**Are you ready to take the next step in your career?**

The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.

**What would make you a good fit for this role?**
- Must be willing and able to work in a shifted environment.

**Requirements**:

- 1 year Call Centre experience
- 6 - 12 months Team Leader/Supervisory experience
- 6 - 12 months Team Leader/Supervisory experience

**Skills**
- Customer service orientation
- Oral and written communication
- Planning and organising
- Problem solving
- Teamwork
- Coaching
- Technical expertise - Call Centre technology
- Attention to Detail

**What will you be doing?**

**1. People Management**
- Coaches the team in order to ensure quality of delivery meets the appropriate standard
- Measures and manages the team to ensure out-of-line situations are immediately addressed
- Communicates information in a timely, accurate and understood manner to all team members
- Ensure that all Human Resources policies and procedures are observed

**2. Communication and Feedback**
- Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
- Ensure regular feedback is given to Agents with regards to action plans that have been set
- Ensure all relevant business communications are communicated to the team as and when required

**3. Reporting and Administration**
- Sign off Agents timesheets on a weekly basis
- Track and accurately update operational performance files for Agents on a weekly basis
- Compiling and sending reports as required by the business for relevant updates

  • Team Leader

    7 days ago

    Durban, South Africa Custom Connect Full time

    Are you an experienced Team Leader in customer service ready for your next challenge? At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

  • Team Leader

    4 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    4 days ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to...