Area Manager

**Key Responsibilities**:

- Monitor Customer experience for VAS & Hi products in stores - Including aftersales processes
- Driving sales of VAS (Publishing, Insurance, Connect & Hi) products and services in TFG store environment.
- Collaborate with Brands Area Managers to elevate VAS and Hi performance
- Ensure VAS & Hi store standards and promotional items are in place
- Manage external agents performance in stores
- Ensure staff and agents are trained
- Address VAS compliance and risk items are address in area of responsibility together with the Brand
- Execute marketing and sales programs across VAS/hi., e.g., Driving Publishing subscriptions during and outside NAD and highlighting competitions and incentive drive to increase sales.
- Act as liaison between stores and VAS/hi. e.g., Assist with intervention of claims and activation of insurance policies.
- Track market and company sales performance against targets.
- Measurables across all VAS/hi in this role:

- Drive store staff to generate leads and make sales.
- Driving VAS/hi incentives paid via TUYU.
- Grow all VAS/hi brand awareness in stores.
- Gather and report customer intelligence.
- Support all department initiatives, give actionable feedback, share best practices and serve as advocate and information source for department.
- Generate weekly reports for all VAS/hi portfolios.
- Weekly and monthly feedback to each portfolio of findings and progress in stores.
- Build good relationships with store staff and management.
- Assist with trouble shooting and after sales service issues
- Strategise and implement tactics to ensure VAS/hi sales process is smoother and conversion rates higher.
- Assist with all VAS/hi new incentives and incentive queries.
- Co-ordinate training in store for all VAS/hi initiatives.
- Shoot video content for training aids to be used on TFG Learn.
- Conduct new and current product training.
- Make sure all VAS/hi marketing materials are visibly displayed in TFG stores and information kept up to date.
- Set a daily call diary.
- Visit on average 50-60 stores per week
- Assist in generating and implementing promotional and incentive plans.
- Assist in resolving incentive complaints for all brands.
- Follow up on incentive pay outs and liaise with stores.Make sure store staff are registered for incentive programs as well as any additional programs.

**Qualifications and Experience**:

- A business or retail related degree will be advantageous.
- Minimum 6 years retail experience with a minimum of 3 years store leadership experience.Valid driver’s license

**Skills**:

- Organised and thorough
- Contract Preparation
- Legislative Framework Alignment
- Account Management
- Strategic Sales Planning
- Profit and turnover driven
- Able to manage risk within the storeCustomer Value Management

**Behaviours**:

- Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Consistently makes timely, well-rounded and informed decisions
- Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomesUnderstands, anticipates, and meets the needs and expectations of customers

**#LI-SB1