Data Management Services Cluster Lead, Ssa

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Business Services.

**How you will contribute**

You will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion. You will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Shared services in a global environment
- Building and maintaining effective partnerships with internal stakeholders and suppliers
- Customer service and effectively leading relationships with demanding customers
- Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills
- Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or “emergency” situations
- Using data to make recommendations and decisions
- Key performance indicators, managerial reporting, forecasting and budgeting

**More about this role**:
This is a double-hat function, As DMS Cluster lead this position has E2E responsibility for cross-functional stakeholder management in the cluster, in addition will lead a team of FO DMS to cover all functions/countries/categories/plants in the cluster. It has also a critical alignment responsibility with the BO teams. As GDS/GS1 and Content Governance and (PIM/DAM) Regional Process lead this position is responsible to manage escalations in the region, run audit and change controls and maintain the regional components of the global workflow.

**Responsibilities**:
**1. Regional Governance**:

- Input to global strategy and process improvements
- Data related Escalations to region (Issues, Changes, Request for info/guidance)
- Responsibility over Audit and change controls.
- Maintain Regional components of global workflow tools/forms
- Ensure adherence to Industry standards
- Effective Stakeholder relations & communications within the region

**2. Provide Governance Support to Regional and Global Projects**

**3. Stakeholder Management**:

- Responsible for Business Partner management with all functions/countries/categories and manufacturing plants in the
cluster.
- Responsible for alignment with Global/Regional MD
- Responsible for alignment/escalations with 3rd Party Service Providers (back-office)

**4. Team Management & Leadership**:

- Staffing of operational MD resources, workload monitoring/balancing.
- Staffing of key user roles, and project requirements
- People development and mentorship

**5. **Quality, Performance management, process & tool improvements**:

- Responsible for the updating and rolling out of CI, SOP’s - all in close collaboration with Global/Regional process leads and implementing Testing/training and ensuring quality & process performance

**Education / Certifications and Requirements**:

- Min. 5 years of business experience in a functional area’s of finance/supply chain, etc.
- Min. 5 years experience in a master data management role.
- Relevant Bachelor's degree or Equivalent
- English Proficiency mandatory and any applicable local languages.
- SAP Expert Knowledge
- Data Governance certification is an advantage
- GDS, GS1 experience
- Experience in Digital Marketing/eCommerce area from a data publicati9on perspective

**Work Schedule**:

- Due to this role being a regional role and working with partners across different markets in the AMEA region, a flexible work schedule is required to account for different time zones.

**No Relocation support available**:
**Business Unit Summary**:
**Mondelez International’s Sub Sahara Africa BU is seen as the growth engine for the **business. Currently, **we operate out of two major hubs - South Africa, servicing south, central and east Africa; and Nigeria, looking after West **Africa. Our **product offering is as diverse and exciting as our over 2000 passionate **people. We **are category leaders in South Africa with our Cadbury chocolates; and our Bournvita product is a firm family favourite in **Nigeria. We **also delight our consumers with our candy offerings of Halls and Tom Toms; our Stimorol and Clorets gum and global favourite Oreo.**
**In all that we do, we will do business the right way - with our products, the environment