Senior Account Director

1 week ago

Cape Town, South Africa SET IT Recruitment Full time

An award-winning software development company with 20 years of combined experience in Finance, Health and Telecommunications is looking for a Senior Account Director to join their team in a remote capacity.

The Senior Account Director will be required to conjoin the resources, knowledge, voice, support and guidance the businesses key accounts in order to achieve the companys business objectives while driving its strategy, stakeholders, revenue and profit.

**What you will do**:

- Solving complaints or complex queries with the client and development and delivery team.
- Work closely with the organizations Senior, Middle and Junior Clients.
- Providing technical guidance to the companys clients.
- Manage the month-to-month client reporting, invoicing, and timekeeping.
- Attend and lead stakeholder meetings with clients.

**Team**:

- The senior account director will be responsible for overseeing the delivery teams through an effective understanding of the clients business objectives and direction.
- Lead, mentor, and support the project team leads.
- Manage Project Managers to ensure all processes are adhered to.

**What you need to have**:

- Tertiary qualification with preference to MBA or equivalent.
- 5+ years experience in a Product Manager/Client Service Lead role
- Digital agency background
- Has an understanding of the technology space
- Commercially savvy
- Ability to work independently
- Excellent written and verbal communicator
- Constantly be on top of new developments and trends in the technology and product development space.
- Ability to define, build and implement client strategy and direction for the product, while aligning business and technology teams.
- Tertiary qualification with preference to MBA or equivalent. - 5+ years experience in a Product Manager/ Client Service Lead role - Digital agency background - Has an understanding of the technology space - Commercially savvy - High EQ level - Detail-oriented - Ability to work independently - Excellent written and verbal communicator - Ensuring a positive and professional client service experience - Overseeing client records and processes - Constantly be on top of new developments and trends in the technology and product development space. - Ability to define, build and implement client strategy and direction for the product, while aligning business and technology teams.

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