Receptionist

Gauteng, Irene
- Monthly Cost To Company

**Receptionist in Irene, Pretoria**

**JOB PURPOSE**:
To be the first point of contact for the Company by welcoming guests and greeting people who visits/enter the Company.

Coordinating all front-desk activities, including but not limited to distributing correspondence and redirecting phone calls.

**JOB ROLE REQUIREMENTS**

**QUALIFICATIONS**
- Grade 12
- Additional certification in (for example) Office Management would be advantageous

**EXPERIENCE**
- Proven work experience as a Receptionist, Front-Office Representative or in a similar role.
- Previous experience with Microsoft Office software preferred.

**KNOWLEDGE REQUIRED**
- Hands-on experience with office equipment (e.g., printers).
- Familiarity and knowledge on phone systems and switchboard operations.

**SKILLS REQUIRED**
- Professional attitude and appearance
- Excellent multi-tasking and Excellent organizational skills
- Ability to deal with pressure.
- Solid written and verbal communication skills
- Ability to be resourceful and proactively resolve issues as they arise.
- Telephone Skills
- Listening Skills
- Customer Focus

**KEY PERFORMANCE AREAS (KPA’S)**

**1. Answering and Screening Calls**
- Answering, screening and tranferring incoming calls to relevant personnel.
- Taking messages.
- Transfereing customers to the nearest butceries.
- Updating the telephone list on a monthly basis.
- Operates the telecommunication system of the Company.

**2. Handling Customer Complaints**
- Contacting customers and obtain required details from them.
- Log an official complaint, send the complaint form to all relevant parties.
- Order replacement stock for customers.
- Sending customer complaints feedback to customers.
- Organise E-wallet payments for customers.

**3. Ordering of Office Supplies**
- Ordering of office stationary.
- Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
- Ordering of Business cards for staff including Store Cards for the Sales Team.

**4. Welcoming Guests/Visitors**
- Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
- Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
- Assist with Guest WI-FI passwords as and when required.

**5. Other**
- Offering administrative support across all Departments within the Company.
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, COVID-19 Attendance Registers, and brochures are displayed appropriately).
- Capturing and upload of COVID-19 Attendance Register daily.

For more information please contact:
Ingrid Lourens