Receptionist

Gauteng, Irene
- (Market related)

**Receptionist - FMCG (Irene Pretoria)**

We have an exciting opportunity for a Receptionist to join our team in Irene Pretoria.
- A professional attitude and appearance
- excellent multi-tasking and organizational skills
- ability to deal with pressure
- resolve concerns promptly
- good telephone etiquette and listening skills

**The purpose of this position**:
1. To be the first point of contact for the Company by welcoming guests and greeting people who visits/enters the Company.

2. Coordinating all front-desk activities, including, but not limited to, distributing correspondence and redirecting phone calls.

3. Assistance in Customer-related queries and concerns as well as ad-hoc Human Resources assistance as and when required.

**Qualification**:

- Grade 12
- Additional certification in (for example) Office Management would be advantageous

**Experience**:

- Proven work experience as a Receptionist, Front-Office Representative or in a similar role
- Previous experience with Microsoft Office software preferred

**Knowledge Required**:

- Hands-on experience with office equipment (e.g. printers)
- Familiarity and knowledge on phone systems and switchboard operations

Key Performance Areas and Job Activities:
**1. Answering and Screening Calls**
- Answering, screening and transferring incoming calls to relevant personnel.
- Taking messages.
- Transferring customers to the nearest retail stores
- Updating the telephone list on a monthly basis.
- Operates the telecommunication system of the Company.

**2. Handling Customer Complaints**
- Contacting customers and obtain required details from them.
- Log an official complaint, send the complaint form to all relevant parties.
- Order replacement stock for customers.
- Sending customer complaints feedback to customers.
- Organise E-wallet payments for customers.

**3. Ordering of Office Supplies**
- Ordering of office stationary.
- Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
- Ordering of Business cards for staff including Store Cards for the Sales Team.

**4. Welcoming Guests/Visitors**
- Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
- Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
- Assist with Guest WI-FI passwords as and when required.

**5. Other**
- Offering administrative support across all Departments within the Company.
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that the reception area is tidy and presentable at all times.
- HR related tasks and duties as and when required
- Assist the PA of the CEO as and when required

For more information please contact:

- Janette Smuts