Principal Specialist: Ams Service Level Performance

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. **Want to be a part of our team?** The Principal Specialist transforms data into insights that drive business value using data analytics, data visualization and data modeling techniques and technologies. They turn data into critical information and knowledge that can be used to make sound business decisions. "Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools. May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing functions." This role will focus on data and insights for the AMS (Applications Managed Services) function in I&T, enabling leadership to determine The trends and SLA’s and management reporting surrounding the AMS function. **Working at NTT** **Key Roles and Responsibilities**: - Analyzes complex business problems and issues using data from internal and external sources to provide insight to decisionmakers. - Identifies and interprets trends and patterns in relevant datasets to locate influences. - Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. - Creates specifications for reports and analysis based on business needs and required or available data elements. - Define, develop, enhance and track metrics and dashboard requirements to deliver results and provide insight and recommendations on trends. - Uses advanced data analysis and tools to ensure analytics are valid, meaningful, and provide actionable and comprehensive insights. - Support the team to help them answer strategic questions, make insightful data driven business decisions and properly design new initiatives. - Provide technical advice, consultation and knowledge to others within the relevant teams. - Provide support to address and resolve business issues. - Create relevant reports and present on trends - Analyse data across various platforms, including social media and present trends and patterns. **Knowledge, Skills and Attributes**: - Strong analytical, problem solving and communication skills - Strong ServiceNow and Power BI skills - Detail oriented - Ability to work independently - Ability to collaborate across multiple teams and build sound working relationships - Excellent listening, communication, interpersonal and presentation skills - Understanding of current data protection and privacy laws - Subject matter expertise in data modelling **Academic Qualifications and Certifications**: - Relevant Bachelor’s degree - Relevant certifications **Required Experience**: - Strong experience working in an analytics capacity - Good experience working with data collection tools and software - Experience working with social media platforms such as LinkedIn, Facebook, etc - Experience producing Excel-based reporting **What will make you a good fit for the role?** **Equal Opportunity Employer** NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category **A career at NTT means**: - Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. - Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be pr