Assistant General Manager

**PURPOSE**

To lead the Divisional operations through translation and achievement of Strategic objectives, Commercial agreement/deliverables, Projects and Divisional Financial Goals, Contract management, Stakeholder management and Customer satisfaction. Needs to ensure high level operational performance excellence and to ensure compliance to standards and contractual deliverables within the division

**RESPONSIBILITIES**

**Business/ Functional management**
- Participate in setting the strategy for the division, and implementation of the operational strategic actions as well as providing guidance at regional and project level in support of the corporate strategy.
- Overseeing all operating sites and projects to support sustainability of the business, meeting industry and maintain company reputation

**Financial, commercial & contracts manager**
- Report to the Divisional General Manager on operational strategic goals and performance and overseeing regional performance of operations to achieve return on capital investment and profitability for the division.
- Ensure appropriate support function positioning to delivery operational excellence.
- Ensure compliance and adherence to standards, policies, procedures, practices and legislative requirements at all levels. Provide leadership for improvements of operational standards, procedures, practices and alignment with legislative requirements, ensuring a continuous improvement in culture and effective operating environment.
- Build longer-term commercial relationships with customers at the operational level to maintain and balance short, medium and long-term financial, commercial and contracting requirements in such a way that business development, profitability and growth is ensured, and market share maintained & increased
- Ensure appropriate contract management and operational controls are put in place across the division, to manage all financial, commercial and operational risks on time.
- Manage profitability for the individual projects/contracts, ensuring appropriate cost controls, as well as additional income generation by identifying new business opportunities with existing clients
- Improve the quality of earnings, through understanding the business levers that drive profitability through operational discipline

**Risk Management & Compliance, incl. ESG responsibility**
- Provide risk management leadership in operation, ensuring that the Group risk management framework and tools are appropriately understood and applied across the regions and projects.
- Ensure that risks are managed appropriately to minimize/eliminate incidents in operations as well as risk to the customer throughout the division.
- Effectively manage all operational risks and contribute to the effective management of risks for the FAMP business.
- Align the regions and projects to all environmental, social and governance (ESG) requirements from the Group and from the customers in the division and ensure full compliance across the business unit

**Stakeholder Management (internal/external)**
- Balance operations’ organizational requirements, with internal and external stakeholder requirements, to support business development, growth and profitability while maintaining exceptional customer relationships.
- Provide leadership to ensure that all operations are optimally serviced through support functions, and that relationships with these functions are appropriately maintained in support of organizational excellence
- Ensure the culture and climate within the operating regions and projects support effective relationships across levels and with all internal stakeholder groups.

**Operating System Management & reporting**
- Define operational reporting requirements and ensure appropriate management control systems are put in place to meet those requirements, including forecasts, plans, execution controls and monitoring, reports, meetings and forums, and corrective actions.
- Set and agree performance standards for the regions and projects in the division and drive performance achievement for all operating projects in the division
- Ensure that dashboards and trend analysis for projects and regions is implemented, understood and appropriately used for improved decision-making across the division.
- Drive regional performance with the BU and Maintenance Managers, based on effective and valid data, reporting and trend analysis, to ensure each region performs across the spectrum of performance parameters, in support of holistic business unit performance, profitability and growth.
- Ensure appropriate customer reporting systems, reports and forums are implemented, in support of customer relationship building and customer satisfaction.

**SHEQ Management**
- Ensure that a Zero harm safety culture is well entrenched across all operations.
- Ensure appropriate implementation of and compliance to all SHEQ Group, legislative and divisional requirements across all operations
- Ensure that all regions