Trainee Manager – Preller Square- Bloemfontein Dis-Chem Pharmacies Limited

Trainee Manager – Preller Square- Bloemfontein
Dis-Chem Pharmacies Limited
Bloemfontein, Free State
Permanent
Closing Date 30 November 2024

Job Details

Division: JK Division

Minimum experience: Not Applicable

Company primary industry: Retail

Job functional area: Management

Job Description

Dis-Chem Pharmacies has an opportunity available for a Trainee Manager to join the team. The main purpose of this role will be to learn overall store operations under direction and supervision of a store manager. Performs a wide range of retail operational duties under general guidance and support of an experienced individual.

Minimum Requirements

Essential:

- Grade 12 / Matric

- Minimum of 5 years’ retail experience post training

- Minimum of 2 – 3 years as manager with a minimum of 8 people reporting directly to them

- Front-end Admin Manager experience

- Retail/FMCG experience

- ERP, CRM or ordering system experience

- KRONOS/SAP and/or related system experience

- Willing and able to work retail hours

- Local traveling required

- Driver’s license and/or own reliable transport

Duties and Responsibilities

Inventory Management:

- Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.

- Ensures efficient stock flow to the sales floor.

- Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required.

Sales Floor & Receiving:

- Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.

- Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.

- Assist with goods receiving duties guided by the standard operating procedures.

- Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.

- Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.

Sales Targets:

- Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.

- Partner with all heads of departments to ensure targets are met.

- Support management to ensure promotions are effectively executed.

- Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.

- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

- Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.

- Propose innovative ideas to senior management to increase market share.

- Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.

Point of Sale Operations and Finance:

- Assist with daily cash-ups and review of the reconciliation packs and paperwork.

- Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.

- Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.

- Support in analyzing and interpreting Financial Income statements.

- Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.

- Support management with transaction integrity throughout the store guided by company internal control procedures.

- Support in ensuring the accuracy and completeness of branch transactions.

- Support management to improve cashier service levels and cashier productivity rates.

- Assist with controlling overtime and casual spend.

- Assist with sign off and investigation of run ends daily.

- Support management to disseminate, collate, and report all relevant information between store and department managers.

- Assist in any internal or external audits conducted in store.

Customer Service:

- Assist with addressing customer complaints promptly and regulate both complaints and compliments.

- Assist with ensuring that customer request system is operational and actioned daily.

- Encourage and report on new loyalty signups continuously.

- Assist with the ensuring of accurate manual processing of points to customer accounts.

- Assist with providing customers with feedback regarding queries and complaints.

HR Process Support:

- Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.

- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.

- Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.

- Assist the store with the delivery of HR policies and system implementations.

- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.

Trainee Programme Adherence:

- Participate and engage in meetings, workshops, and other learning opportunities.

- Assist managers and complete assigned tasks for on-the-job learning purposes.

- Completion of all required learning programs and assessments to be deemed competent.

- Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.

General:

- Housekeeping must be in accordance with Dis-Chem standards and ensure store cleanliness.

- Adhere to Dis-Chem Policies and Standard Operating Procedures.

- Adhere to Dis-Chem Health and Safety Regulations.

- Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

- Knowledge – Sound knowledge and understanding of retail store management disciplines with retail admin experience.

- Cognitive Skills – Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve.

- Business Acumen – Follow guidelines, regulations, principles, and standards. Understand business complexities.

- Communication Skills – Communicates effectively with all types of people, including explaining concepts to first-time users. Attentive and active listening.

- Interpersonal Skills – Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills, and networking skills. Emotional Intelligence.

- Quality Orientation – Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.

- Self-Management Skills – Diplomatically handles challenging or tense interpersonal situations. Copes well with pressure and has the capacity to recover quickly from difficulties or toughness.

- Management – Develop employees through transferring knowledge.

- Technical skills – Basic computer skills (Word, Excel, PowerPoint, and Outlook), numerical skills. SAP (Retail & SuccessFactors). GKPOS.

Special conditions of employment:

- South African citizen

- MIE, clear criminal and credit

- Willing and able to work retail hours

- Local traveling required

- Driver’s license and/or own reliable transport

Remuneration and benefits:

- Market related salary

- Medical aid

- Provident fund

- Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

#J-18808-Ljbffr