Team Manager: MiWayLife Parktown, Gauteng
1 month ago
Team Manager: MiWayLife Parktown, Gauteng
Date: 18 Nov 2024
Location:
Johannesburg, Gauteng, ZA
Company: Sanlam Group
MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
This role takes responsibility for the daily management of a team of Sales Agents in the Contact Centre. It is a first line management role that controls, manages and motivates the team of sales agents including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration.
What will make you successful in this role?
⦁ Agreed set goals with team members covering performance, quality and development areas
⦁ Apply effective motivational techniques.
⦁ Manage incentive budgets
⦁ Focus on career and skills development of team members
⦁ Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
⦁ Vesting and training of new Sales Agents in the contact centre
⦁ Briefing and readiness to deliver on projects and campaigns.
⦁ Drive the achievement of project and campaign targets.
⦁ Escalate call resolution and provision of project and campaign related answers.
⦁ Manage liaison with project and campaign management team
⦁ Manage and maintain focused and highly motivated team members.
⦁ Coach and develop team into a high-performance culture.
⦁ Manage staffing needs, productivity and quality.
⦁ Monitor contribution to target (CTT) figures.
⦁ Adherence to legislation.
⦁ Manage capacity.
⦁ Manage Complaints.
⦁ Manage application of call structure guidelines
Qualification & experience :
⦁ Matric (or equivalent qualification).
⦁ Completed RE 1 and 150 FAIS credits (advantageous).
⦁ Minimum of 3 years team management experience in a sales environment.
⦁ Minimum of at least 2 years’ experience in a call centre environment (Outbound).
⦁ Financial Services experience (Long-term insurance and within a sales-oriented environment).
⦁ Sales experience.
⦁ Practical experience of IR processes is critical to the role
Knowledge and skills :
⦁ Vast knowledge of first line management practices.
⦁ Knowledge of contact centre systems and processes.
⦁ Business Processes and Rules.
⦁ Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.
⦁ Performance management knowledge - individual and group.
⦁ Dimensions of Management.
⦁ IR
Personal attributes :
⦁ Natural coach and motivator of staff (people skills)
⦁ Ability to manage a team
⦁ Planning and co-ordination skills
⦁ Selling skills
⦁ Excellent communication skills
⦁ Customer service
⦁ Ability to achieve targets (determined and goal orientated)
⦁ Stress resilience
⦁ Relationship building skills
Qualification and Experience
Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.
Knowledge and Skills
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
Due date for applications
If you meet the above criteria, and you are interested in applying for this role please submit your CV.
The closing date for applications is 24 November 2024.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.
Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
-
Team Manager: Miwaylife: Parktown, Gauteng
3 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a...
-
Sales Agent
3 weeks ago
Johannesburg, South Africa Sanlam Group Full timeJob title : Sales Agent - MiWayLife (Parktown, Gauteng)Job Location : Gauteng, JohannesburgDeadline : December 27, 2024Quick Recommended Links Jobs by Location Job by industries What will you do? Sell life insurance telephonically Achieve sales targets Adhere to Quality and Compliance processes to minimize business risk Maintain optimal operational...
-
Sales Agent
2 weeks ago
Johannesburg, South Africa Sanlam Group Full timeJob title : Sales Agent - MiWayLife (Parktown, Gauteng) Job Location : Gauteng, Johannesburg Deadline : December 27, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? Sell life insurance telephonically Achieve sales targets Adhere to Quality and Compliance processes to minimize business risk ...
-
Team Manager: Miwaylife Parktown, Gauteng
1 month ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a...
-
Claim Assessor: Miwaylife
3 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct...
-
IT Application Support: Miwaylife Parktown, Gauteng
6 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct...
-
IT Support Technician: Miwaylife
6 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct...
-
Sales Agent
5 months ago
Johannesburg, South Africa Sanlam Full timeWho are we? MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a...
-
Operations Manager Underwriting
6 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 80 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a...
-
Johannesburg, Gauteng, South Africa Gauteng Treasury Full timeJob Title : Senior Systems Management SpecialistAre you a skilled systems professional seeking a challenging role in Gauteng, South Africa? We are currently recruiting for a Senior Systems Management Specialist to join our team at Gauteng Treasury.About the RoleThis exciting opportunity involves overseeing and monitoring the management of internal controls...
-
Project Manager, 12 Month Contract, Parktown
6 months ago
Johannesburg, South Africa Sheldon Recruitment Full time**We are seeking a Project Manager for a 12-month contract based in Parktown, Gauteng.** **Applicants are required to meet the following criteria**: - Degree in Communications / Journalism / Media Studies / Project Management / related - Post Graduate communications qualification advantageous - 5+ years’ experience in a media environment with both...
-
Experienced Medical Receptionist
6 months ago
Johannesburg, South Africa iMedrecruit Full timeAbout the job Experienced Medical Receptionist (Parktown) Our client, an Orthopaedic Surgeon based in Parktown, Johannesburg is seeking to recruit an experienced medical receptionist with strong typing skills for very busy practice. **Requirements**: - Diary and appointment management and rescheduling of appointments - Answering incoming calls - Ensure...
-
Operations Manager
6 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct...
-
Senior Systems Implementation Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Gauteng Treasury Full timeJob Title : Senior Systems Implementation SpecialistAbout the RoleThis role is based in Gauteng, Johannesburg and will be responsible for overseeing the management of internal controls in line with the ERP system standards. The ideal candidate will manage relationships with key stakeholders to ensure implementation of new reforms.Key...
-
Johannesburg, Gauteng, South Africa Cora ONeil Recruitment Agency Full timeParktown, a vibrant neighborhood in Johannesburg, is home to our law firm specializing in Foreclosures and Litigation. We are seeking an experienced Senior Candidate Attorney to join our team.We require an individual with the following qualifications:A presentable and professional Afrikaans speaking candidateAffluence in both Afrikaans and English languages,...
-
Johannesburg, Gauteng, South Africa AJ Personnel Full timeAs a leading recruitment agency, AJ Personnel is excited to announce an internship opportunity for unemployed TVET diploma graduates in Gauteng.This 12-Month Fixed Term Contract offers the chance to gain valuable work experience in your related field of study and enhance your employability skills.Main Objectives of the InternshipTo provide 12 months of...
-
Maintenance Manager
6 months ago
Johannesburg, South Africa Boost Property Management Full timeMAINTEANNCE MANAGER REQUIRED AT BUSY HILLBROW OFFICES The approved candidtate will have to have to be willing to work in town / Johannesburg CBD, Hillbrow and surrounds. **RESPONSIBILITIES** - Receiving and completing ob cards, ensuring Parktown office receives approved job cards for capturing. - Liaising with Parktown office admin to check if job wasn’t...
-
Radiology Specialist Opportunity in Gauteng
3 weeks ago
Johannesburg, Gauteng, South Africa Gauteng Department of Health Full timeJob Title: Radiology Specialist OpportunityWe are seeking a skilled Radiology Specialist to join our team in Gauteng. This is a unique opportunity for a qualified professional to make a meaningful contribution to the healthcare sector.Job Description:The successful candidate will be responsible for interviewing, investigating, diagnosing, and overseeing the...
-
Floor Manager: Sales
6 months ago
Johannesburg, South Africa Sanlam Full timeMiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct...
-
Johannesburg, Gauteng, South Africa Cora ONeil Recruitment Agency Full timeAbout the RoleWe are seeking an experienced Senior Foreclosures Attorney to join our team in Parktown, Johannesburg.As a key member of our litigation department, you will be responsible for attending to Foreclosures, compiling legal documents, and providing exceptional client liaison services in both Afrikaans and English.Key ResponsibilitiesAttend to...
