▷ Immediate Start: General Manager

3 days ago


South Africa Jobted ZA C2 Full time

Key Responsibilities:

- Ensure total guest satisfaction and manage all aspects of guest experience.
- Oversee all operational departments and ensure adherence to quality standards.
- Implement hotel policies, procedures, and service standards in collaboration with the Operations Manager.
- Lead and manage daily operations, including managing capital projects, customer service, and hotel refurbishments.
- Conduct daily briefings and monthly staff meetings to align team efforts.
- Handle guest complaints and lead service recovery processes.
- Collaborate with the finance team on budgeting, marketing plans, and financial forecasting.
- Ensure profitability by monitoring revenue, cost control, and meeting financial goals.
- Develop and execute short- and long-term strategic goals for the hotel.
- Oversee the procurement of supplies and manage vendor relationships.
- Coordinate with department heads to implement hotel activities and functions.
- Participate in new business acquisition with the sales team.
- Ensure compliance with legal requirements, including health, safety, and fire regulations.
- Manage staff recruitment, training, and performance evaluations.
- Ensure high standards of industrial relations and compliance with EE actions.

Requirements:

- Minimum 5 years of experience in a similar hotel management role.
- Proven track record in Front of House or F&B management (or both).
- Excellent leadership and decision-making abilities.
- Strong understanding of P&L, financial reporting, and yield management.
- Ability to react to business trends and implement impactful strategies.
- Must be guest-centric with a passion for delivering exceptional experiences.
- Strong communication, interpersonal, and relationship-building skills.
- Demonstrated ability to manage teams effectively and inspire staff.
- Ability to thrive under pressure and handle difficult situations.
- Proven ability in managing budgets, costs, and achieving financial targets.
- Formal hospitality qualification (degree/diploma) preferred.
- Knowledge of Hotel PMS, POS, and stock systems (Apex/Nebula beneficial).
- Strong administrative, organizational, and multitasking skills.
- Attention to detail, self-motivation, and the ability to meet deadlines.
- Commitment to staff development and fostering a positive company culture.



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