Spa Manager

5 days ago

Cape Town, South Africa Belmond Full time

As the Spa Manager at Mount Nelson, A Belmond Hotel you will be tasked with creating an environment where relaxation and personal care merge with service excellence, providing each guest with a transformative experience. Your goal will be to inspire your team to deliver exceptional service, guiding them towards excellence in wellness and hospitality. If you are looking to develop your skills and be part of a future of luxury, now is your time.

Primary Responsibilities Include:

- Responsible for manager the day-to-day operation of the Spa.
- Actively participate in establishing and meeting annual objectives and KPIs for your area.
- Participate in the preparation of the annual budget and is responsible for ensuring compliance.
- Actively participate in achieving the Spa's objectives, communicate the strategy and management objectives to the department and ensure their implementation.
- Control operating expenses, monitor annual budget and forecasts, review monthly financial statements, implement inventory control and purchasing procedures.
- Establish beneficial partnerships with all suppliers of products, equipment and supplies that include competitive pricing, technical assistance, training programs and joint promotions.
- Update spa product offerings based on current global customer and industry trends, anticipating future market trends.
- Work closely with the Sales and Marketing department to ensure cross-selling and marketing of the Spa to group guests and external clients.
- Enhance the guest experience, grow the repeat customer base, and create wellness experiences that fit guest interests and levels and exceed guest expectations.
- Review guest feedback and complaints with the leadership team and ensure appropriate corrective action and resolution of service complaints or suggestions are taken with open and clear communication.
- Planning and maintaining of operational supplies.
- Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
- Ensure the department meets the required Leading Quality Assurance standards.
- Ensure the department’s operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
- Ensure all reports are completed timeously.
- Ensure all employees have a complete understanding and adherence to Spa policies and procedures.
- Ensure all employees adhere to the established standards of hygiene and grooming.
- Conduct daily briefings and monthly operational meetings for entire team.
- Identify and plan training needs in liaison with the Learning and Development Manager.
- Ensure regular “refresher” courses for existing employees are conducted in liaison with the Learning and Development Manager.
- Adhere and implement policies and procedures which are laid down by the hotel for improving the performance and operations.
- Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
- Continuously be in touch with guests to receive first hand feedback regarding their experience.
- Attending relevant hotel meetings as and when required.
- To be aware of direct competitors in your competitive set.
- Co-coordinating the procurement of new supplies and products for all retail products offered at the Spa.

Requirements

What You Bring:

- Familiarity with a variety of spa treatments, massage techniques and holistic therapies, as well as an understanding of safety and sanitation standards.
- Ability to efficiently manage the spa budget, control costs, maximize revenue and ensure business profitability.
- Minimum 5-year proven experience in a management position in a Spa or similar operational role.
- Experience in a luxury hotel -advantageous
- Strong Leadership, team, and communication skills are essential
- Knowledge of cost analysis, financial management, and budgeting techniques
- Effective verbal and written communication skills and ability to communicate across all levels.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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