[Immediate Start] Import Manager
9 hours ago
Operational Expertise in all aspects of the import process (Air/Sea and Road) and being able to create a roadmap towards continuous improvement
Customer Satisfaction
- Ensure that all customers are updated, every working day and on every shipment (status reports)
- Ensure that operational errors are immediately addressed and rectified.
Operational
- Supervise and oversee all of subordinates work all documents uploaded to E-Docs
- Operating System efficiencies: Ensure that all data is correctly entered into the operating system identify any operating system functions that will streamline the efficiency of the branch/dept
- Measuring of 3rd party efficiencies
Staff
- Identify the lack of skills and/or knowledge in all subordinates
- Training Ensure that all subordinates are trained in all the aspects of the department to successfully fulfil their role
- Completion of monthly staff KPIs and performance appraisals
Cost Management
- Identify opportunities in client tariffs, rates and Quotes which would increase profit margins.
- Ensure that there are no monetary losses due to the department errors
- Meeting with and negotiating rates and services with all third parties relevant to the department
Prompt Billing and Accurate recognition of periodic profit
- Billing to be done within 48 hrs of ATD or prior to delivery
- Ensure that invoices and supporting documents (doc pack) are sent promptly to required parties to ensure no payment delays/cash flow issues
Reporting
- Checking of dept related financial reports weekly and same are correct prior to closing of month end
- Ensure that the dept month end financial and operational reporting are submitted to the OD and NOM within 4 working days of month end closure / operational reports
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