Claims Service Consultant: Motor Glass
4 days ago
Johannesburg, Gauteng, South Africa
Claims Service Consultant: Motor Glass (JG 10)
Santam's Motor Claims department has positions available for a Claims Service Consultant: Motor Glass based at Parktown, Hill on Empire.
JOB DESCRIPTION
We are looking for a Claims Service Consultant who will be the liaison between our company and its current customers and Brokers. The successful candidate will be able to accept ownership for effectively managing customer Motor glass claims, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
KEY RESPONSIBILITIES
1. Manage large amounts of inbound and outbound calls and emails in a timely manner.
2. Follow communication "scripts" when handling different topics.
3. Identify customers' needs, clarify information, use SOP for every issue, and provide solutions and/or alternatives.
4. Seize opportunities to get customer buy-in on WhatsApp take-up when they arise.
5. Build sustainable relationships and engage customers by taking the extra mile.
6. Ensure that accurate and comprehensive notes are made on each call.
7. Frequently attend educational seminars to improve knowledge and performance level.
8. Meet personal/team qualitative and quantitative targets.
9. Drive Santam online platforms.
QUALIFICATIONS AND EXPERIENCE
1. Minimum Matric.
2. Computer literate: Microsoft Office and internet skills.
3. Call-Centre, Customer Service – previous experience in at least one of the aforementioned is a prerequisite.
SKILLS
1. Excellent telephone and interpersonal skills.
2. Ability to be proactive and use initiative in solving problems.
3. Ability to conduct oneself in a professional manner.
4. Ability to work effectively in a team.
5. Excellent organizational skills.
6. Multitasking and time-management skills, with the ability to prioritize tasks.
ATTRIBUTES
1. Tolerance and patience.
2. Friendly and approachable.
3. Able to interact with a variety of people.
4. Reliable.
5. Good communicator.
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at / careers.
#J-18808-Ljbffr
-
Claims Service Consultant: Motor Glass
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeClaims Service Consultant: Motor Glass (JG 10)Johannesburg, Gauteng, South AfricaClaims Service Consultant: Motor Glass (JG 10)Santam's Motor Claims department has positions available for a Claims Service Consultant: Motor Glass based at Parktown, Hill on Empire.JOB DESCRIPTIONWe are looking for a Claims Service Consultant who will be the liaison between our...
-
Glass Claims Support Specialist
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob SummaryWe are seeking a skilled Claims Service Consultant to join our team at Santam Insurance. As a key member of our Motor Claims department, you will play a vital role in providing exceptional customer service and ensuring timely resolution of motor glass claims.Key ResponsibilitiesManage large volumes of inbound and outbound calls and emails in a...
-
Motor Claims Service Consultant
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeStay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.Santam's Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.JOB DESCRIPTIONThe purpose of this position is to process all the allocated...
-
Claims Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Carlysle Human Capital Full timeShort-term Insurance Claims Consultant (Motor & Non-Motor)Minimum Requirements:RE5 Certification (compulsory)3+ years experience as a Claims Administrator/Consultant handling motor & non-motor claimsPersonal & Commercial Lines claims experienceNQF 4 or 5 (120-credit) financial services qualificationClass of Business certification (Personal & Commercial...
-
Johannesburg, Gauteng, South Africa Santam Insurance Full timeSantam Insurance Job Opportunity**Job Title:** Claims Service Specialist: Non-Motor Claims ExpertWe are seeking an experienced Claims Service Specialist to join our team in Johannesburg, South Africa. As a key member of our Once & Done department, you will be responsible for assessing merits and quantum of non-motor damage claims through digital...
-
Motor Claims Handling Expert
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob SummarySantam Insurance is seeking a highly skilled Motor Claims Service Consultant to join our team. The successful candidate will be responsible for managing motor claims, ensuring they are processed efficiently and effectively.The role requires strong communication and interpersonal skills, with the ability to work independently and as part of a team....
-
Johannesburg, Gauteng, South Africa Santam Insurance Full timeWe are seeking a Claims Service Consultant to join our team at Santam Insurance. This role is ideal for individuals with strong analytical and communication skills, who can work effectively in a fast-paced environment.Key ResponsibilitiesAssess the merits and quantum of non-motor damage claims through digital photographs.Adjudicate claims, consult on claims...
-
Claims Service Consultant: Once
1 week ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeClaims Service Consultant: Once & Done (JG9) X2Johannesburg, Gauteng, South AfricaSantam's Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown.WHAT WILL YOU DO?Responsible for assessing merits and quantum of non-motor damage claims through digital photographs. This position entails...
-
Claims Service Consultant: Once
7 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeClaims Service Consultant: Once & Done (JG9) X2Johannesburg, Gauteng, South AfricaSantam's Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown.WHAT WILL YOU DO?Responsible for assessing merits and quantum of non-motor damage claims through digital photographs. This position entails...
-
Merits Claims Service Consultant
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeStay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.Find your perfect role at SantamMerits Claims Service Consultant (JG 10)Santam's Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.JOB...
-
Motor and Non-Motor Claims Technician
2 days ago
Johannesburg, Gauteng, South Africa Mirror Images Full timeAbout the JobMirror Images seeks a Short Term Insurance Claims Examiner who will play a critical role in ensuring the accurate capturing, processing, and finalization of all personal and commercial claims.Responsibilities:Register new claims received and raise an appropriate reserve as outlined in the reserving methodology.Action any immediate claims...
-
Motor Merit Consultant Role
3 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeAbout the RoleThis Motor Merit Consultant position is responsible for managing a workload and completing claims within the stipulated SLA. The successful candidate will validate claims from the desk, listen to relevant recordings, and complete merit reports with all findings. Key responsibilities include conducting assessments with clients, interviewing...
-
Claims Service Consultant STP
2 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeStay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg.JOB DESCRIPTIONThe purpose of this position is to process...
-
Motor Claims Assessor
3 days ago
Johannesburg, Gauteng, South Africa Sanlam Full timeAs a Motor Claims Assessor at Sanlam, you will play a crucial role in determining the quantum and merit of segmented motor claims. This involves performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to...
-
Claims Consultant Professional
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob DescriptionSantam Insurance is a leading general insurance company in Southern Africa, committed to delivering Insurance Good and Proper. We're seeking an experienced Motor Claims Service Consultant to join our team.The successful candidate will be responsible for processing allocated motor claims, ensuring they are ready for assessment. This involves...
-
Claims Service Consultant
2 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeSantam's Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.JOB DESCRIPTIONThe purpose of this position is to process and register all the Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with...
-
Short-term Insurance Claims Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa GJM Ultra Brokers Full timeGJM Ultra Brokers is urgently looking for a Short-term Insurance Claims Consultant (Motor and Non-Motor)Remuneration:- Market related (Up to a maximum of R32 000 CTC depending on experience and qualifications)- No benefitsMinimum Requirements:• RE5 Certification (compulsory)• Minimum of 3 years' experience in a similar role as a Claims...
-
Claims Service Delivery Manager
5 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeAbout UsSantam Insurance is a leading general insurance company in Southern Africa, committed to delivering Insurance Good and Proper. We're seeking an experienced Motor Claims Service Consultant to join our team.The successful candidate will be responsible for processing allocated motor claims, ensuring they are ready for assessment. This involves managing...
-
Motor Claims Consultant
3 days ago
Johannesburg, Gauteng, South Africa Energy At Work Full timeKey Responsibilities: Process new claims promptly and accurately. Respond to queries and requests within specified timelines. Coordinate with approved service providers. Maintain necessary reserves and ensure policy compliance. Monitor and process claims adjustments and top-up requests. Identify and escalate unusual trends. Ensure comprehensive understanding...
-
HOC Claims Consultant
4 weeks ago
Johannesburg, Gauteng, South Africa Energy At Work Full timeWe are currently seeking a Claims Consultant (Non-motor) space for one of our clients based at Constantia Kloof. This is a contract position. We require someone who is available immediately. Requirements 2-3 years experience in HOC non motor ITC and criminal record must be clearMust have a matric certificateAvailable to start immediately Should you meet the...
