Senior Director Country Service

3 months ago


Johannesburg, South Africa GEA Group Full time

Senior Director Country Service - Southern & Eastern Africa

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA

Job information

Reference Number
JR-0030753

Job function
Service

Position type
Full time

Site
48 Reedbuck Crescent, Corporate Park South Midrand Johannesburg Johannesburg 1682

Your responsibilities and tasks:

- Coordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio – i.e. all 5 divisions and their respective core technologies

- Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness

- Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization

- Achieve service sales growth, expanding market penetration/share and coverage

- Set and track sales targets, KPI’s and individual performance management for all Country service personnel

- Determine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availability

- Manage key and strategic accounts and build a key account network

- Determine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country Service

- Maintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnel

- Manage the complete offer management process from definition of scope to technical detailing and solution pricing

- Lead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE)

- Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitability

- Support after sales solutions/products development projects and contribute to define priorities with a solutions management role

- Take the lead on new market penetration and growth strategies.

Your profile and qualifications:

- Min 5 years’ relevant experience in Leadership role with Sales/Services and/or similar function as core

- Significant service sales steering experience

- Proven know-how in principles guiding after sales growth – i.e. i Base Management & Sales Excelllence

- Proven experience in leading a Service team, within a product / service matrix

- Good understanding and appreciation of after-sales and the role this plays in successful and sustainable customer relationship development.

- Deep practical know-how of state-of-the-art ERP system, sales processes, after sales management, organization methods and tools (e.g. FSE management, WIP management, pricing, CRM)

- Change management experience

- Proven experience of working within a matrix

- Proven skills in international negotiation & after sales development with customers in Africa – international working experience

- Strong understanding of corporate finance and performance management principles



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