Team Leader

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for X 2 Team Leaders. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

- Valid Driver’s License.
- 1-2 years of leadership experience.
- 6 months within the gaming or betting industry.

What You’ll Do For The Brand:

Branch Growth

- Ensure the achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Update memos, card changes, results, and scratchings throughout the day.
- Be knowledgeable on all game rules, odds, and pay-outs.
- Be knowledgeable of confirmation limits and ensure to call the BSC department before laying a bet over the limit.
- Take customer bets where applicable.

Cash Administration

- Manage cash within the branch according to defined processes/procedures and minimize risks of theft/fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
- Ensure adherence to credit card administration & EFT policies where applicable.
- Ensure team members are issued with correct floats at the end of their shift.
- Conduct interim checks throughout the day.
- Ensure reconciliation by the end of the shift to the balance reflected on the LPM/Admin/HIS report.
- Manage the recovery process in line with processes/procedures.
- Follow the correct process for lost ticket claims.

Branch Reporting

- Ensure that daily news flashes provide a high-level overview of the operations for the day.
- Manage branch stock control to ensure sufficient supply.
- Ensure that stock-taking is done weekly and account for stock shortages.
- Notify the Branch Manager/Senior Team Leader and Cash Management of any shortages.

Security Management

- Be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to during banking.
- Be aware of the location of all panic buttons within your branch.
- Ensure all cameras inside and outside the branch are in working order.
- Manage all security aspects in the branch.
- Conduct the cashing up process with the branch doors closed and security monitoring the area.

Branch Appearance

- Ensure that the branch is always neat according to Hollywood standards.
- Maintain facilities in good working condition.
- Comply with procedures to prevent losses and report any problems promptly.

Compliance

- Ensure compliance with the company's internal control policy and legal requirements.
- Ensure a registered FICA officer is on site at all times during operating hours.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Team members are not allowed to take personal bets within the Branch.

Communication

- Circulate all operational communication within the branch to team members.
- Ensure team members are aware of key business campaigns and updates.
- Follow the correct lines of communication and provide timely feedback to the support office.

People Management

- Manage team member rosters/schedules and ensure adequate staffing.
- Manage staff attendance and behavior with the guidance of the Branch Manager/Senior Team Leader.
- Ensure good guest service by being friendly and helpful.
- Proactively address guest complaints and ensure positive feedback.
- Create a guest-centric culture within the branch.

What You’ll Bring To The Team:

- Excellent people management and relationship management skills.
- Strong problem-solving skills and accountability.
- Strong customer focus.
- Impressive business acumen and market awareness.
- Attention to detail while maintaining efficiency.

So, are you ready to level up, learn, and perform at your best? Apply now

Please note that only applicants who meet the stipulated minimum requirements will be considered.

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