Retail Branch Manager-Durban

2 days ago


Durban, South Africa Sanlam Full time

Retail Branch Manager-Durban (Umlazi)

Date: 14 Jan 2025
Location:

Durban, KwaZulu Natal, ZA

Company: Sanlam Group

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

Drive Insurance and Lending business growth and client service achieving the agreed sales, drive targeted marketing initiatives and manage operational activities in the branch unit through a team of Branch Consultants. Thereby grow the customer base and revenue of Sanlam Retail Mass through the execution of the retail branch strategy. Guiding, integrating and standardising the activities, goals and objectives of various Consultants (Sales and Servicing) in the branch, in line with the strategy. Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Being a key representative for the retail branch in the industry.

What will make you successful in this role?

QUALIFICATIONS
• Matric (Grade 12)
• Passed the FAIS RE5
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
• Class of Business compliant per product category (annual)
• Continuous Professional Development (CPD) compliant Minimum experience requirements satisfied per financial category.
• Meet fit and Proper Requirements

KNOWLEDGE AND EXPERIENCE
Knowledge:
 Insurance and Financial Sector Industry
 Comprehensive Long-term and Lending Product Knowledge
 FSCA and Prudential Authority Framework and Requirements
 FAIS and Consumer Acts
 POPIA, AML, KYC to mention a few
 Basic understanding of underwriting discipline
 Insurance and Financial Sector Regulatory bodies
 Ombudsman (Long-term Insurance)
 National Credit Act and Regulatory Authority
 Sales tactics and approaches
 Stakeholder engagement and management
 Customer service and engagement
 Relevant Regulatory frameworks, policies, and standards
 Sanlam insurance products (ideal)
 People management practices and principles

Experience:
 At least 5 years recent industry experience of which 3 years should be in any leadership capacity.
 Proven track records in Sales
 Service Delivery within the Financial Sector (Insurance and or Lending)
 Service Management experience is essential.
 People Management

Qualification and Experience

Preferably 5 to 8 years general insurance experience.

Knowledge and Skills

Customer service and management
Reporting and administration
Quality, Compliance and Accreditation
Business processes
Services Knowledge

Personal Attributes

Interpersonal savvy - Contributing through others
Decision quality - Contributing through others
Directs work - Contributing through others
Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.


  • Retail Branch Manager

    2 weeks ago


    Durban, South Africa AIM Personnel Services Full time

    Retail Branch Manager - Durban - Market related Salary **Job Types**: Full-time, Permanent **Salary**: R2,500.00 - R2,501.00 per month Work Remotely: - No

  • Retail Branch Manager

    9 months ago


    Durban, South Africa Omega HR Solutions Full time

    Become a Retail Branch Manager at this leading IT supplier Your previous experience as a manager, linked with your knowledge and experience in IT equipment, would be required for this role Added to this are a Retail Diploma and a passion for retail are necessities You must have excellent people skills and know how to motivate a team to reach...

  • Branch Manager- Durban

    4 months ago


    Durban, South Africa Fidelity Services Group Full time

    **ADVERTISEMENT** **Branch Manager** **Durban** **Reporting to: Regional General Manager CIT** The above position is vacant at Durban branch, reporting to the Regional Manager. The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site-specific security requirements are adhered to...


  • Durban, South Africa Sanlam Full time

    **Who are we?** Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

  • Branch Manager

    5 days ago


    Durban, South Africa SR & Associates Full time

    Our client is looking for a Branch Manager to join their fast-paced and dynamic team based in Durban. This is an onsite role operating from Mondays to Fridays. **Duties And Responsibilities** - Management of the Durban branch. - Sales management. - Overseeing the performance of franchisee's businesses. - Monitoring statistics and reporting. - Conduct...

  • Branch Manager

    2 weeks ago


    Durban, South Africa Divergent Recruit Full time

    **NEW VACANCY!!!** **POSITION: BRANCH MANAGER** **LOCATION: DURBAN** **(Must reside in Durban / KZN)** MINIMUM ESSENTIAL QUALIFICATIONS: - Matric - Experience and knowledge required of Steel & Tube, Steel coil & plate; Hardware, including Industrial Hardware - Retail Sales as well as Branch Managers’ experience required - Confident and experienced to...

  • Branch Manager

    7 months ago


    Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 12 000 - R 15 000 Durban based firearm and ammunition supplier specialising in high end clientele seeks Branch Manager with previous retail management experience. Must be able to handle pushy customers and juggle various tasks throughout the day. **Responsibilities**: - Open and close shop - Oversee and assist retail - Oversee...


  • Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 30 000 Ballito. High-end, luxury manufacturers within the home ceramics industry seeks outgoing, well-spoken Branch Manager to join their Ballito branch. Please take note of working hours: Monday to Friday: 8am-5pm, Saturday: 9am-2pm As Branch Manager you will be responsible for the running of the Ballito branch, as well as...


  • Durban, South Africa SPILASTYLE CC Full time

    Deputy Branch Manager (Automotive Industry), Springfield Park, Durban *Salary:* *Up to R30 000 - Market Related (Negotiable depending on experience + company benefits + commission after target reached) *Start date:* *Immediately / ASAP* *Job reference* *BRANCHMANDURBK* *(Please quote this reference number in the subject line when u apply for this...


  • Durban, South Africa Matrix Warehouse Computers Full time

    **Job description** The Assistant Branch Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive...

  • Depot/Branch Manager

    2 months ago


    Durban, South Africa Dynexity Full time

    Our client in the Agricultural sector are seeking an experienced depot/branch manager for their Durban depot. Candidate must hold the necessary tertiary qualifications and have previous experience in the FMCG industry.

  • Depot/Branch Manager

    2 months ago


    Durban, South Africa Dynexity Full time

    Our client in the Agricultural sector are seeking an experienced depot/branch manager for their Durban depot. Candidate must hold the necessary tertiary qualifications and have previous experience in the FMCG industry.

  • Depot/Branch Manager

    2 months ago


    Durban, South Africa Jobted ZA C2 Full time

    Our client in the Agricultural sector are seeking an experienced depot/branch manager for their Durban depot. Candidate must hold the necessary tertiary qualifications and have previous experience in the FMCG industry.

  • Branch Manager Durban

    2 weeks ago


    Durban, South Africa Sea Horse View TA Extraordinary Futures Full time

    Leading OEM manufacturer is looking to employ the services of a Branch Manager for their store in Durban, Kwa-Zulu Natal. The successful incumbent will have 7 years experience working with earthmoving equipment and 5 years managerial experience. They will hold a trade certification paired with a relevant diploma or bachelors degree. Company offers...

  • Durban Branch Manager

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Innovation Advance Full time

    Senior Manager – Fire and Gas SuppressionInnovation Advance is searching for a seasoned Senior Manager – Fire and Gas Suppression to oversee our Durban branch. As a strategic leader, you'll drive growth, innovation, and excellence in a dynamic industry. If you're ready to take your career to the next level, apply now.Your key responsibilities will...


  • Durban, South Africa Kerry Kopp Recruitment Full time

    **Duties include, but not limited to**: **Branch Duties**: - Manage sales, installation, administration, and support staff, liaising with each and arranging meetings to ensure smooth operations - Oversee all sales and marketing functions, including setting budgets and targets and monitoring progress to result in sales and installations lead to invoicing and...


  • Durban, South Africa Dixie Recruitment Full time

    Looking for a suitably qualified project manager to manage project work for a national retail group. Based in Durban but managing projects in Northern Provinces. **Requirements**: - Qualification in the built environment (QS, Construction Management, Civil Engineer). - Minimum 10 years construction experience with specific experience in retail /...


  • Durban, South Africa Esteem Recruitment Full time

    Our client within the retail industry currently seeks an experienced manager for thier Durban central branch Skills and requirements: - Matric - experience within retail management in clothing - Staff Management - solid work experience - Computer literate **Job Types**: Full-time, Permanent **Salary**: Up to R10,000.00 per month

  • Branch Manager

    7 months ago


    Durban, South Africa WeBuyCars Full time

    We are looking for a Branch Manager to join our team at our Durban Riverhorse Branch! **Duties and Responsibilities**: - To develop strategies to drive dealership revenue, profitability and market share in the relevant area. - Develop and implement people capacity plans in line with delivery, performance objectives and budget, in partnership with...


  • Durban, South Africa Smith Garb Full time

    KwaZulu Natal, Durban - 180K - 180K Services concern has an opening for a **Branch Administrator** in their **Durban and Cape Town branches**. Assist in a variety of administrative and office support activities in the branch. Positions would suit a female. **A Grade 12 with a Certificate in Administration advantageous coupled with 3-5 years experience in...