Technology Application Manager

1 month ago

Johannesburg, South Africa CyberPro Consulting Full time

Job Information

Work Experience

5+ years
Industry

Financial Services
Salary

R81 504,50 to R110 000,00
City

Johannesburg
State/Province

Gauteng
Country

South Africa
Zip/Postal Code

2000

Job Description

Responsible for Client 's systems and applications software portfolio and translating business requirements into functional specifications. Manage a team of ICT specialists who maintain and implement various applications. Drives optimisation and integration across the ICT ecosystem.

Supporting Technology Strategy & Innovation

- Contribute to developing and executing a Technology Implementation strategy and tactical plans aligned with corporate goals.

- Lead the planning and implementation of a Technology Applications strategy aligned with the broader Technology strategy and roadmap.

- Deliver an Applications Roadmap considering budgets, resourcing needs, market trends, and business goals.

- Provide input into the commercialization strategy by developing value-added services.

- Analyze market trends to identify opportunities for digitization and automation.

- Propose innovative solutions to unmet business needs to position the company as an industry leader.

Planning and Organization

- Monitor performance against the Applications Roadmap to meet deadlines.

- Identify automation opportunities and collaborate with partners to integrate Io T for better decision-making.

- Ensure architectural design meets business specifications and digitization requirements.

- Collaborate with Technology teams to identify successful deployment measures and business benefits.

- Present business cases for alternative application solutions to guide decision-making.

Execute Analysis & Design Activities

- Define or assist in defining specifications for new product development.

- Support the Development team throughout the lifecycle by providing valuable input.

- Analyze and report on the quality and performance of technical solutions.

- Recommend applications upgrades or replacements and present to the board for approval.

- Evaluate current processes or applications to identify gaps and recommend enhancements.

Technical Implementation

- Guide incident resolution and enhance ticket management for end users.

- Evaluate the business value of application systems for internal processes.

- Manage the application's lifespan post-deployment and assess its ongoing relevance.

- Provide guidance on future-proof technical solutions adaptable to AI and machine learning.

Customer Management

- Ensure SLAs are implemented to meet business objectives.

- Analyze data to identify challenges and opportunities for decision-making.

- Report performance results at steering committee meetings and other forums.

Business Partner Relationship Management

- Build and maintain relationships with internal and external stakeholders.

- Serve as the key contact for collaboration with other teams and vendors.

- Effectively manage systems and applications across teams and stakeholders.

Risk Management

- Identify risks and threats, analyze exposures, and take appropriate actions.

- Conduct regular assessments and maintain compliance with data management and privacy regulations.

- Adhere to governance and control requirements for project initiation.

Reporting

- Prepare weekly and monthly reports on application performance aligned with Business Unit metrics.

- Manage system challenges escalations, ensuring vendor solutions align with business needs.

- Present performance reports and audit findings to establish a shared understanding of actions.

Finance

- Prepare and manage operating and capital expenditure budgets.

- Monitor budget spend and optimize resources, identifying service optimization opportunities.

- Make budget recommendations that align with department goals.

- Ensure compliance with financial practices, policies, and procedures.

Leadership and People Management

- Lead the team effectively, ensuring resource optimization for organizational productivity.

- Provide subject matter expertise for resolving critical support issues.

- Manage recruitment, performance, training, and career development processes across the team.

- Lead and inspire employees through the performance management process, offering support and coaching.

- Comply with Human Resources policies and labor laws, managing disciplinary hearings as needed.

Requirements

Minimum Requirements: Work Experience

- 8 years of experience in Information Technology, including:

- 3 years in software or applications development and managing technical teams

- 3 years in managing open-source technologies

- 2 years working with cross-functional teams in an Agile environment

Minimum Requirements: Education

- Degree in Computer Science, Management Information Systems, or related field.

- Certification in relevant Enterprise Architecture or Technology frameworks (advantageous).

Functional Competencies

- Proficient in Microsoft Office Suite, business analysis, programming languages, and ICT project management (e.g., Agile).

- Strong technical background in applications or technical management.

- Excellent verbal and written communication skills.

Behavioral Competencies

- Analytical thinking, logical reasoning, and strong judgment abilities.

- Excellent interpersonal, negotiation, and customer service skills.

- Leadership and continuous improvement focus with project/program management experience.

- Resilience, innovation, and task structuring abilities to lead teams effectively.

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