[15h Left] Project Engineer
5 days ago
Minimum requirements for the role:
- Must have a B. Tech. in Electronics, N6 Electronics, or an equivalent water treatment and agricultural qualification
- Knowledge and experience with water treatment technologies, systems, and principles is advantageous
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop plans to capture opportunities and avoid business and customer losses
- Ability to demonstrate innovation in installations and service business
- Excellent communication and customer management skills
- Ability to work under pressure, meet fixed deadlines, and manage within project budgets
- Demonstrable drive and commitment to the company and its tasks
- Strong customer focus, with exceptional customer service skills
- Excellent computer skills, including proficiency in Microsoft Office
- Strong communication and interpersonal skills, with the ability to work effectively in a flat organizational structure and interact with individuals at various levels of the organization
- Must possess a valid passport and driver's license and be willing to travel when required
The successful candidate will be responsible for:
- Engaging with end users and representing the company in a professional and positive manner.
- Carrying out site installations, site inspections, repairs, preventive maintenance, or troubleshooting at customer sites without supervision and within project timescales.
- Assisting dealer technicians in installing, commissioning, and troubleshooting faults.
- Carrying out corrective maintenance without supervision, within acceptable timescales, escalating any problems if required, and maintaining ownership of the problems until the customer is satisfied.
- Executing service calls and providing telephone support.
- Overseeing after-hour emergency corrective maintenance.
- Generating parts and service RFQs from end users or through dealerships.
- Leading company installation personnel on site when required.
- Providing feedback and reporting on any ongoing problems, including reliability or underperformance, to the Sales Manager/Executive Director.
- Completing and submitting the relevant reports and documentation upon commissioning.
- Managing own workload and planning all activities.
- Staying highly motivated, dynamic, and demonstrating good problem-solving capability.
- Providing input on product development needs and opportunities to the Sales Manager, Executive Director, and OEM.
- Assisting the sales team in promoting and selling upgrades and parallel projects on site.
- Assisting in identifying and implementing improvements that enhance customer interactions.
- Travelling in and around Sub-Saharan Africa, including surrounding countries and international travel.
Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates
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