Trainee Manager

Dis-Chem Pharmacies has an opportunity available for a Trainee Manager to join the team. The main purpose of this role will be to learn overall store operations under the direction and supervision of a store manager. Performs a wide range of retail operational duties under the general guidance and support of an experienced individual.

Minimum Requirements

Essential:

- Grade 12 / Matric
- Minimum of 5 years’ retail experience post training
- Minimum of 2 – 3 years as manager with a minimum of 8 people reporting directly to them
- Front-end Admin Manager experience
- Retail/FMCG experience
- ERP, CRM or ordering system experience
- KRONOS/SAP and/or related system experience
- Willing and able to work retail hours
- Local traveling required
- Driver’s license and/or own reliable transport

Duties and Responsibilities

Inventory Management:

- Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.
- Ensures efficient stock flow to the sales floor.
- Participate, assist, and support in the management of shrinkage. Participate, assist, and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required.

Sales Floor & Receiving:

- Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.
- Assist with the adherence, implementation, and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
- Assist with goods receiving duties guided by the standard operating procedures.
- Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
- Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.

Sales Targets:

- Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
- Partner with all heads of departments to ensure targets are met.
- Support management to ensure promotions are effectively executed.
- Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
- Propose innovative ideas to senior management to increase market share.
- Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.

Point of Sale Operations and Finance:

- Assist with daily cash-ups and review of the reconciliation’s packs and paperwork.
- Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
- Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
- Support in analyzing and interpreting Financial Income statements.
- Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
- Support management with transaction integrity throughout the store guided by company internal control procedures.
- Support in ensuring the accuracy and completeness of branch transactions.
- Support management to improve cashier service levels and cashier productivity rates.
- Assist with controlling overtime and casual spend.
- Assist with sign off and investigation of run ends daily.
- Support management to disseminate, collate, and report all relevant information between store and department managers.
- Assist in any internal or external audits conducted in store.

Customer Service:

- Assist with addressing customer complaints promptly and regulate both complaints and compliments.
- Assist with ensuring that the customer request system is operational and actioned daily.
- Encourage and report on new loyalty signups continuously.
- Assist with the ensuring of accurate manual processing of points to customer accounts.
- Assist with providing customers with feedback regarding queries and complaints.

HR Process Support:

- Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
- Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
- Assist the store with the delivery of HR policies and system implementations.
- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.

Trainee Programme Adherence:

- Participate and engage in meetings, workshops, and other learning opportunities.
- Assist managers and complete assigned tasks for on-the-job learning purposes.
- Completion of all required learning programs and assessments to be deemed competent.
- Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.

General:

- Housekeeping must be in accordance with Dis-Chem standards and ensure store cleanliness.
- Adhere to Dis-Chem Policies and Standard Operating Procedures.
- Adhere to Dis-Chem Health and Safety Regulations.
- Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

- Knowledge - Sound knowledge and understanding of retail store management disciplines with retail admin experience.
- Cognitive Skills - Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve.
- Business Acumen - Follow guidelines, regulations, principles, and standards. Understand business complexities.
- Communication Skills - Communicates effectively with all types of people, including explaining concepts to first-time users. Attentive and active listening.
- Interpersonal Skills - Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills, and networking skills. Emotional Intelligence.
- Quality Orientation - Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.
- Self-Management Skills - Diplomatically handles challenging or tense interpersonal situations. Copes well with pressure and has the capacity to recover quickly from difficulties or toughness.
- Management - Develop employees through transferring knowledge.
- Technical skills - Basic computer skills (Word, Excel, PowerPoint, and Outlook), numerical skills. SAP (Retail & SuccessFactors). GKPOS.

Special conditions of employment:

- South African citizen
- MIE, clear criminal and credit
- Willing and able to work retail hours
- Local traveling required
- Driver’s license and/or own reliable transport

Remuneration and benefits:

- Market related salary
- Medical aid
- Provident fund
- Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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