Driver - Customer Services (Port Elizabeth)

4 weeks ago

Port Elizabeth, South Africa Heineken International B.V. Full time

We Go Places How about you?
Immediate Superior: Logistics Controller
Location: Port Elizabeth
Function: Commerce
Sub Function: Sales (Ops)
Type of Contract: Permanent
Reference Number: 112098
Closing Date: 25/10/2024
Purpose of the Job:
To ensure the safe and timely collection and delivery of the company’s product portfolio to customers and distributors in accordance with prescribed procedures and the customer service procedures. The Driver will also be responsible for providing excellent customer service to all customers whilst operating company vehicles in a safe and responsible manner for the purpose of executing customer orders.
Key Responsibilities:

- Safely operate company vehicles to do collections and make deliveries to customers and distributors.
- Load and unload delivery vehicles, ensuring that all products are safely and securely transported.
- Follow established delivery routes and schedules, ensuring that all deliveries are made on time and in accordance with customer requirements.
- Provide excellent customer service to all customers, answering questions and resolving any delivery issues.
- Maintain accurate delivery records and documentation, including proof of delivery and invoices.
- Ensure that company vehicles are well-maintained, cleaned, and fuelled, and that all maintenance and cleaning is performed in a timely and cost-effective manner.
- Comply with all traffic laws and regulations and maintain a safe driving record.
- Ensure accurate records are kept in the vehicle logbook.
- Keep the vehicle clean and without damages.
- Ensure that load is evenly distributed when loading and off-loading.
- Ensure that vehicle is checked by completing the vehicle checklist.
- Complete preload vehicle inspection and post load vehicle inspection.
- Notify Customer Delivery office of departure.
- Always adhere to traffic rules and regulations as well as speed limits.
- Ensure presentability and quality of products loaded and delivered.
- Ensure that all KPI measures for delivery execution is achieved at all times.
- On arrival at customer, inform the customer of delivery and request permission to proceed with off-loading.
- Handle all customer complaints professionally and forward complaints to the relevant Stakeholders for action if needed.
- Handle accidents and identified faults as per the prescribed procedure and report within 24 hours.
- Complete log sheets and ensure that all documentation is correct and handled in accordance with deadlines.
- Assist with device execution and crew management on hired vehicles when required from time to time due to volumes.
- Ensure the safety of all personnel and that they adhere to Personal Protective Equipment requirements.
- Ensure that no unnecessary breakages occur during loading and off-loading.
- Carry out any ad-hoc tasks as instructed by supervisor.
- Follow the company’s policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

- Minimum Grade 12 (Matric) Qualification.
- A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
- A commercial driver's license is an added advantage.
- A minimum of 2 years of experience driving delivery vehicles.
- Experience in the alcoholic beverages industry is a plus.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Ability to work independently and as part of a team.
- Safe and responsible driving skills.
- Ability to operate delivery vehicles and load and unload products.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.

Demonstrates HEINEKEN Behaviours aligned to role expectations:
Deliver:

- Play to win & celebrate success.
- Deliver the goods.

Shape:

- Think consumer first.
- Make courageous moves.

Connect:

- Champion a culture of belonging.
- Learn, share & reapply.

Develop:

- Have real conversations.
- Embrace learning & growth.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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