▷ 3 Days Left: Service Coordinator
2 days ago
Duties:
- Ensure customer satisfaction by correctly addressing customer escalations and accurate remedy of faulty products.
- Assist walk in customers with Service and Spares queries.
- Invoice spare parts and manage local fast moving spare parts holding.
- Daily, monitor open tickets with daily reports and close long outstanding tickets.
- Monitor open ticket report daily for ticket resolution and follow up with a courtesy call to customers.
- Use daily reports to manage other ticket statuses and run own reports if needed.
- Aim to achieve divisional KPIs: o Ensure tickets are in Confirmed status within 48 hrs
-
- Ensure tickets are completed within 7 days,
-
- Change status to "Closed confirm" within 2 days of ticket completion
- Work with Spares team to follow up on open calls requiring spare parts and provide resolutions to service agents and customers.
- Approve and process product exchanges and service trade-ins and follow-up on exchange process and delivery.
- Manage small appliance exchange stock holding for walk in customers.
- Verify loan and consignment account monthly.
- Assisting other staff members when required to.
- Perform miscellaneous duties as assigned relating to office admin and operations.
- Continuously look for methods to improve service business performance and enhance the customer experience.
- Work as a dedicated team member to ensure fast, flexible, and expert service to every customer.
- Provide knowledgeable and courteous repair service and user advice.
- Assist to complete required administration in the service process from logging to completion of tickets with service coordinators.
- Timeously execution of IBTs, exchanges, returns
Requirements:
- Grade 12 Matric / NQF L4
- Good understanding of Microsoft Office products
- Good understanding of SAP and SSC processes
- Skill up on and familiarise oneself with technical and product knowledge.
- Minimum 3 years experience in similar role
- Financial acumen and attention to detail
- Excellent interpersonal and communication skills
- Committed to meeting deadlines
- Ability to work under pressure
- Effective time management
- Escalate issues when necessary and provide support to the wider service team
- Maintain a positive attitude and drive
- Promote harmony and teamwork
Should you not receive a response within 10 working days, please consider your application as unsuccessful
-
▷ 3 Days Left: Facilities Coordinator
3 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeThe Facilities Coordinator will work in the Facilities department... If you feel you have the relevant experience and qualifications, then this role is for you! Thank you for applying with RareCruit! Follow us on social media for the latest jobs, trends and market insight: Website:
-
Mechanical Services Design Draughtsperson
2 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full time- Prepare detailed mechanical drawings for wet services (including plumbing, drainage, and HVAC) and fire protection systems (sprinklers, hydrants, hose reels, etc.). - Collaborate with engineers and project managers to develop and refine mechanical design solutions. - Create detailed layouts, schematics, and as-built drawings using AutoCAD, Revit, or other...
-
▷ 3 Days Left: CUSTOMER SERVICE REP
2 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeCape Town well groomed Professional needed for a CS Rep to service existing clientele within the business community Grade 12 3 years Degree 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent command of the English language Well developed communication skills Able to up-sell or solution...
-
(3 Days Left) HR GENERALIST
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeHR GENERALIST - Century City, Western Cape R38k - R40k Per Month excluding benefits (depending on experience) Our Client, Multi-national Financial Services concern, is seeking a Human Resources Generalist to provide support with their dynamic HR team. One would describe you as being a highly organised, adaptable, resilient and solutions orientated...
-
Fitter - Contract [3 Days Left]
2 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeWe are looking for a trade tested Fitter to join a Manufacturing Company in Cape Town. Title: Fitter Contract Position Cape Town Based Manufacturing Industry Requirements: - Mechanical Trade Test - 2 - 3 years' experience as a hands-on Mechanical Artisan within a manufacturing environment - Min N4 - Red Seal Trade Test qualification in Fitting - A...
-
▷ [3 Days Left] IT Manager Ref: 3758
2 days ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeThis is a fantastic opportunity for an IT professional with a background in IT management and a track record of leading and motivating teams. Candidates should have a relevant tertiary qualification, such as a diploma or degree in Information Technology, Computer Science, or similar. A minimum of 3 years experience in a managerial role within an IT...
-
Machine Setter
1 month ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeResponsibilities: - Setting up of equipment for packing of products - Regular maintaining of equipment - Ensure smooth running of machines during packing - Report maintenance problems - Liaise with contractors regarding maintenance - Troubleshooting and fault finding - Setting up batch numbers - Help with supervisor training - Report H & S issues - Work in...
-
Control Room Supervisor
2 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeThe suitable candidates main responsibilities and duties include, but are not limited to, the following: - Coordinate all activities performed by the Controllers in the Regional CR - Ensure that the CR is prepared to coordinate emergency related procedures and take control of emergency situations - Client liaison - Manage the CR function and staff...
-
Branch Manager
2 days ago
Cape Town City Centre, South Africa Jobted ZA C2 Full time- A minimum of 10 - 15 years of Senior Freight and Operations Management experience within the Shipping | Clearing & Forwarding | Maritime Industry essential - Extensive knowledge of the Reefer Industry required - Relevant Tertiary Qualification required - Valid Drivers License & Own Transport essential - Contactable References and Payslips required Salary...
-
▷ (3 Days Left) BI Specialist
1 month ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeMinimum Requirements: - Must have a minimum of 5 years experience in Business Intelligence within FMCG Industry - Bachelors degree in Data Science | Computer Science | Relevant Tertiary Education required - Excellent knowledge of FMCG Supply Chain | Sales | Marketing Analytics - Experience in Data Modeling | ETL Processes | Programming languages -...
-
(3 Days Left) Field Deployment Manager
2 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeSummary of job: As a Field Deployment Manager, you will oversee the seamless execution of deployment operations, from daily scheduling to long-term strategic planning. A crucial aspect of your role involves building and nurturing relationships with different ranks within the military and host entities to facilitate smooth operations. By coordinating...
-
▷ [3 Days Left] GENERAL MANAGER
3 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeMINIMUM REQUIREMENTS - 15+ years of experience in working with growers and packhouse and have relevant experience in procurement of Apple, Pear, Orange and Kiwi - Strong understanding of global fruit procurement and export processes. - Excellent communication and negotiation abilities. Strong knowledge of English. - Ability to handle emergency situations...
-
(3 Days Left) Credit Controller
2 months ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeQualifications: - Matric - ICM Skills: - 3 years experience as a Credit Controller - Dynamics 365 - advantageous - Excel Advanced - Having worked on high volume accounts Job description: violations offences Administration & Collections: Handle various divisions administrative tasks, including bank statements, billing, refunds, and payment plans. Process...
-
3 Days Left: Accountant
1 month ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeMedium sized growing company based in Kenilworth Cape Town is looking for an Accounts Manager/Accountant to manage a group of books for the logistics industry. Career growth Opportunities. We are looking to recruit a dynamic, assertive and more extroverted person for the role of Account Manager. We need to the candidate to be highly competent and...
-
[3 Days Left] HR Administrator
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeHR Administration Provide support to line management and staff to ensure leave, sick leave, family responsibility, maternity, overtime, termination, resignation and timesheet documentation comply with the BCEA and company policy and procedures Compile increase letters, confirmation of employment letters, certificate of service letters and general adhoc...
-
▷ 3 Days Left: UCS Technician
1 month ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeJob Title: UCS Technician (Production) Location: Airport City - Cape town Salary: Market related Vacancy Type: Full-Time Non- negotiable qualifications and experience required: - A diploma or equivalent in Electrical, Mechanical, or Aviation Engineering. - Proven 2+ years experience working with UCS systems in a production or aviation...
-
▷ 3 Days Left: Financial Accountant
2 days ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeYour duties will include Financial Reporting, Budgeting and Forecasting, Audit and Compliance, Cost management, Accounts management, Financial Analysis, and Stakeholder Management. Skills & Experience: Detail Orientated Proactive Collaborative Adaptable Advanced Excel Strong IFRS/ GAAP experience Qualification: Degree + 3 5 years experience in...
-
▷ (3 Days Left) Junior Accountant
1 month ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeCapturing and reconciling bank accounts Managing invoices for payment Reconciling supplier accounts, credit cards, staff travel claims Saving Bank statements and digital filing Creating and sending debtor invoices and statements Assist with company year-end audit and annual tax returns Ad hoc reporting and accounting support Skills & Experience: Minimum 3 5...
-
(3 Days Left) Accountant
1 month ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeYour responsibility will include but is not limited to: Oversee and maintain the fixed asset registers, ensuring accuracy and compliance Prepare and review financial reports that meet industry standards and provide actionable insights Support month-end and year-end financial processes to ensure smooth reporting cycles Perform reconciliations, guaranteeing...
-
Fitter (3 Days Left)
1 week ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeDiagnose and repair equipment faults while driving operational improvements Conduct inspections to prevent downtime and ensure prompt fault resolution Complete job cards and scheduled maintenance accurately Utilize systems like Pragma, ISO9001, NOS, and WCM to maintain standards Support equipment installations, modifications, and repairs Ensure safety...