Sales Centre Manager

Posting Description:
Sales Centre Manager

Do you have managerial experience? Great knowledge of policy wordings? Read on

Aon South Africa is hiring a Sales Centre Manager, in the Sales and Marketing department based on a hybrid basis, from our Head Office in Sandton.

The role of a Sales Centre Manager is to lead the Commercial Lines Sales Centre in achieving new business targets, and to be responsible for continuous refinement of processes and ensuring optimum productivity, whilst ensuring consistent MOS adherence.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Effectively managing day to day productivity and operations across the personal lines new business team, with a focus on improving sales performance.
Leverage all resources to ensure the attainment of pre-determined targets and the growth of the Commercial Lines client base are achieved.
Applying company policies and procedures to deliver varied technical and professional activities and to resolve issues that are generally similar in nature.
Gives account directly to the National Sales Manager, while the leader will direct the sales team to attain daily, weekly and monthly sales targets.
Handling staff turnover and recruitment as and when necessary to guarantee that customers’ needs receive prompt attention.
Providing suggestions and support for earmarking and setting up sales processes.
Initiating and coordinating monthly, quarterly, and annual sales plans and strategies that will guarantee achievement of new business target.
Providing assistance, directing sales personnel, and working closely with the human resource team to resolve daily staff issues and adherence to HR policies.

Other responsibilities include:

- Set and drive daily & weekly targets.
- Establish high productivity and quality standards by driving strategic focus areas and best practice.
- Monitor call metrics; call time, quality and customer experience.
- Monthly call and quote audits to supervise accuracy of work, quality of advice and adherence to MOS, underwriting mandate and processes.
- Provide daily, weekly and monthly reporting to consultants and National Sales Manager.
- Resolve client complaints (escalate where applicable).
- Resolve client queries raised by consultants (escalate where applicable).
- Handle underwriting and claims queries when necessary.
- Responsible for resource capacity planning – work times, training rosters, etc. to support achievement of monthly targets and service delivery goals.
- Ensure client service delivery within the team to maintain client satisfaction level.
- Collaborate with colleagues from other departments to improve efficiency and overall service delivery.
- Identify and recommend process, technology, measurement and reporting improvements.
- Provide prompt reports on crucial issues to direct senior officers and suggest solutions where necessary.
- Supervise crucial key account possibilities.
- Make propositions, provide suggestions and designate sales target and job obligations to each sales staff member.
- Ongoing coaching and mentoring of consultants including regular progress meetings.
- Appraise performance of staff; give suggestions, reward or award corrective action and offer proposals on dismissal of personnel where applicable.
- Generate action plans to enhance performance and productivity of underperforming personnel.
- Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.
- Take part in interview of candidates while supporting decision making to hire successful applicants.
- Successfully empower and manage the national sales center in achieving the new business target, including training on how to attain business sales objectives.
- Ensure that schemes run profitably by adhering strictly to the underwriting criteria.
- Leads team initiatives and any new divisional or branch strategies.
- Keeps up with market trends within the insurance industry and is aware of competitors’ products/ offerings.
- Works with employees to ensure high quality, efficient and compliant delivery of all clients servicing administrative/transactional activities.
- Has close working relationships with the client management and bid management teams and brings them into the relationship at the appropriate times.

How this opportunity is different

The culture at Aon enables us to bring our best each day and do great work for our clients. The advice and solutions our colleagues provide give our clients the clarity and confidence to make better decisions to protect and grow their business. And when businesses thrive, communities and people flourish.

Skills and experience that will lead to success

Qualifications

- A minimum of Grade 12 or equivalent.
- A Bachelor’s degree is preferable.
- Must be registered as a representative with the FSB in terms of the FAIS Act.

Knowledge

- Individual with knowledge of the principles and practices within a technical/ professional discipline.
- Be computer literate with advanced experience in MS Word & Excel
- Very good knowledge of Policy wordings
- Has a broad knowledge of Aon generally and a deeper knowledge within the sector/territory.
- Quality Control/Assurance knowledge
- Has a good working knowledge of all the relevant product offerings.

Skills and Attributes

- Applies acquired skills with company policies and procedures to complete assigned tasks.
- Possesses sophisticated analytical, technical and problem-solving skills and abilities.
- Ability to communicate effectively.
- Good interpersonal and organizational skills
- Have the ability to conduct meetings and make presentations (both verbal and written).

Experience

- Have a minimum of 5 - 8 years’ experience within Commercial Lines Insurance
- Have at least 5 years within the Sales environment (Short Term Insurance)
- Previous management experience is a requirement.
- Have previous managerial experience with the Insurance Industry
- Sales Centre managerial experience would be an added advantage.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Reasonable Accommodations@Aon.com

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