Sales Administrator
4 weeks ago
Time left to apply: End Date: October 18, 2024 (19 days left to apply)
Job Requisition ID: R5371
1 YEAR FIXED TERM CONTRACT - SALES ADMINISTRATOR
Main Accountabilities
Ensure correct and timely customer sales order processing:
- Review process sales orders in the Azelis ERP system. Advise Commercial Assistant of any deviations (price issues, delivery dates, etc.). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow up on open orders and ensure proper daily update of backorder lines.
- Master ERP functionality linked to order handling to provide the best quality of service to customers and improve operational efficiency.
- Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits, and overdues) which would prevent/delay customer deliveries.
- Liaise with Supply Chain team members to ensure proper life cycle of the order (delivery date, order closing).
- Monitor and manage open orders and ensure daily update of backorder lines.
Ensure conformity & contribute to sustainability:
- Ensure compliance with all QA and SHE requirements, procedures, and working instructions in order to maintain high service standards and quality of Data Management.
- Review amendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator, and Warehouse.
- Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
- Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs.
Contribute to continuous process optimization and excellent teamwork:
- Ensure information flow to other team members. Provide regular feedback to Key Users of the Azelis ERP system to enable operational excellence, efficiency, and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practices.
- Provide cover for the Sales Administration team as required.
KPIs
- Customer satisfaction (feedback on spot orders and surveys).
- Number of orders processed in AX.
- Updated backorder lines.
- Punctuality of credit notes generation.
- Credit notes linked to self-mistakes.
Skills and Qualifications
- Operational experience in Supply Chain.
- Ability to influence and achieve results through others.
- Ability to liaise with people at all levels both internally and externally.
- Good knowledge of English.
- Advanced user of various IT tools & ERP systems.
- Passionate about achieving goals/targets.
- High service level standards.
- Understanding of customer and market dynamics and requirements.
- Excellent organizational skills.
- Team player but with the ability to work independently.
- Ability to adapt to new & changing requirements and a flexible approach to working under pressure.
The following responsibilities and qualifications are set out by way of indication and not for limitation in the job description.
Reporting line and organizational level
- Logistics Manager
Key Interfaces
- Internal: Sales Administration Manager, operations team, commercial team, finance team, SHEQ, HR.
About Azelis
Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market, and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.
Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest, and transparent relationships with our people and partners.
Impact through ideas. Innovation through formulation.
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